Get notified of more jobs like this · No spam, ever
How your CV stacks up
1Upload CV
2Analyse CV
3Improve CV
Upload your CV to see how well it fits this job role
?%
JIRA Developer
Location: Manchester, Greater Manchester, United Kingdom
Industry: Education
Work Setting: Hybrid
Are you passionate about optimizing IT service management platforms, automating business processes, and delivering scalable solutions that improve operational efficiency and user experience? We are seeking a Jira Developer / Jira Service Management (JSM) Administrator to design, configure, and enhance enterprise IT service management solutions. This role combines platform administration, workflow automation, API integrations, process improvement, and stakeholder collaboration to ensure the ITSM platform effectively supports business operations, governance, and service delivery.
Key Responsibilities
Jira Service Management Administration & Configuration
- Design, configure, and maintain Jira Service Management workflows, request types, forms, custom fields, screens, and automation rules.
- Customize the platform to support evolving business and IT service management requirements.
- Ensure platform performance, stability, scalability, and user adoption.
- Manage platform upgrades, configurations, and ongoing enhancements.
Automation & Integration Development
- Develop and maintain automation rules, scripts, and workflow logic to streamline service management processes.
- Build and support integrations between Jira Service Management and enterprise systems using APIs.
- Design solutions that reduce manual effort, improve data accuracy, and increase operational efficiency.
- Support system interoperability across IT, business, and third-party platforms.
ITSM & ITIL Process Management
- Implement and support ITIL-aligned service management processes including:
- Incident Management
- Problem Management
- Change Management
- Service Request Management
- Asset Management
- Drive process standardization and governance across service delivery functions.
- Ensure service management workflows align with organizational policies and best practices.
- Support continuous improvement of ITSM processes and service operations.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
User & Platform Administration
- Administer user accounts, groups, roles, permissions, and access controls.
- Maintain platform security and ensure compliance with organizational standards.
- Support user onboarding, role management, and access governance activities.
- Monitor system usage and resolve access-related issues.
Asset & Configuration Management
- Maintain accurate IT asset and configuration data within the platform.
- Support asset lifecycle management for hardware, software, and technology resources.
- Ensure data quality, consistency, and governance of asset information.
- Develop processes to improve asset visibility and reporting capabilities.
Reporting & Analytics
- Create dashboards, reports, metrics, and performance indicators that support operational decision-making.
- Analyze service management data to identify trends, inefficiencies, and improvement opportunities.
- Provide insights and recommendations that improve service quality and platform utilization.
- Deliver actionable reporting to technical and business stakeholders.
Stakeholder Engagement & Support
- Collaborate with business and technical stakeholders to gather requirements and translate them into practical solutions.
- Serve as a trusted advisor on ITSM platform capabilities and best practices.
- Provide user training, guidance, and support on platform functionality.
- Communicate technical concepts effectively to both technical and non-technical audiences.
Continuous Improvement & Innovation
- Identify opportunities to improve workflows, automation, service delivery, and operational effectiveness.
- Evaluate emerging technologies, AI capabilities, and industry trends relevant to ITSM environments.
- Recommend platform enhancements that improve efficiency, governance, and user experience.
- Promote knowledge sharing and continuous improvement across support and service teams.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent professional experience.
- Experience administering or developing solutions within:
- Jira Service Management (JSM)
- ServiceNow
- BMC Remedy
- Freshservice/Freshworks
- Other enterprise ITSM platforms
- Strong understanding of ITIL principles and IT service management best practices.
- Experience configuring workflows, service catalogs, request processes, and automation solutions.
- Hands-on experience with APIs, integrations, and process automation technologies.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to collaborate effectively with technical teams, business stakeholders, and end users.
Preferred Qualifications
- ITIL Foundation Certification.
- Atlassian Certified Professional.
- Jira Certified Administrator or Developer certification.
- Experience implementing enterprise-scale ITSM solutions.
- Knowledge of AI tools, AI governance, and automation capabilities within service management environments.
- Experience supporting digital transformation and service improvement initiatives.
- Familiarity with cloud-based service management platforms and integrations.
Preferred Skills
- Jira Service Management (JSM)
- Jira Administration
- Workflow Configuration
- Process Automation
- API Integration
- IT Service Management (ITSM)
- ITIL Framework
- Incident Management
- Change Management
- Problem Management
- Service Request Management
- Asset Management
- Access Management
- Platform Administration
- AI & Automation
- Reporting & Dashboards
- Stakeholder Management
- User Training & Support
- Continuous Improvement
- Enterprise Systems Integration
Trusted by 25,000+ job seekers
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London