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Queen Square Recruitment

Jira Specialist

Kent
Posted about 22 hours ago
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Jira Specialist Jira Service Management

Location: UK Kent x 2 a week

Contract: Contract opportunity

Rate: Inside I35

The Role

We are seeking an experienced Jira Specialist to configure, administer and optimise an enterprise Atlassian environment. You will work across Jira Service Management (JSM), Jira Software, Confluence, Atlassian Assets (Insight) and Jira Plans, helping improve service management processes, workflow automation, reporting and integration capabilities.

Working with technical teams and business stakeholders, you will ensure the Atlassian platform supports effective service delivery, operational visibility and continuous improvement, aligned with ITIL best practices and business requirements.

Key Responsibilities

  • Configure and administer Jira Service Management projects, workflows, SLAs, request types, service portals, queues and automation rules.
  • Manage Jira Software and Confluence, including permissions, screens, schemes, knowledge management and user access.
  • Support the development and maintenance of Atlassian Assets (Insight), including CMDB structures, asset relationships and service dependency mapping.
  • Develop dashboards, reports and Jira Plans to improve project tracking, operational reporting and cross-team delivery visibility.
  • Design and support integrations between Jira and enterprise applications using REST APIs, webhooks and automation tools.
  • Apply ITIL principles across Incident, Problem, Change, Service Request and Knowledge Management processes.
  • Provide platform support, user training and guidance on Atlassian governance and best practices.
  • Identify opportunities to improve platform performance, service workflows, automation and the overall user experience.

Reasons to use Rodeo

I’m in my final year doing Economics and I don’t know whether to apply for grad schemes now or do a masters first. What do you think?

Honest answer — it depends on where you want to end up. A lot of top grad schemes (Big 4, civil service, banking) don’t need a masters. Let’s look at the ones you’d be competitive for now, and we can decide if a masters actually adds anything.

Also worth knowing: most autumn 2026 applications are open now. Timing matters more than you think.

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Graduate Consultant — 2026 Scheme

PwC·London, UK
£35,000/yr

Why you're a good match

Strong

Your economics background and your summer at a regional bank line up with what PwC looks for on the consulting scheme. Applications close in four weeks.

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It searches the market for you

Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.

Why you're a good match

You’ve got the grades and the economics background, and your bank internship is exactly the experience this scheme looks for. Apply soon — deadlines close within the month.

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Strong

Experience fit

Your summer at the bank plus your econometrics coursework map directly to the day-one responsibilities on this scheme — client modelling, market briefings, and deal support.

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Strong

Only hits

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Essential Skills and Experience

  • Strong hands-on administration and configuration experience across Jira Service Management, Jira Software and Confluence.
  • Proven experience configuring workflows, request types, queues, SLAs, permissions, screens and automation rules.
  • Good understanding of ITIL service management processes, including Incident, Problem, Change and Service Request Management.
  • Practical experience with Atlassian Assets (formerly Insight), CMDB configuration and data relationship management.
  • Experience integrating Jira with enterprise systems using REST APIs, webhooks and automation frameworks.
  • Strong analytical, troubleshooting and stakeholder communication skills.

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Desirable Experience

  • Enterprise Service Management (ESM) implementations supporting functions such as HR, Finance, Facilities or Customer Operations.
  • Jira Plans, advanced dashboards, portfolio reporting and cross-team delivery planning.
  • Opsgenie, JSM Operations, alert management, incident swarming and on-call scheduling.
  • Integrations with SolarWinds, Azure DevOps, Salesforce, Workday, ServiceNow or Microsoft Teams.
  • Atlassian certifications, such as ACP-JSM, ACP Administration or relevant Atlassian Cloud certifications.

The Ideal Candidate

You will be a hands-on Atlassian specialist who combines strong platform administration skills with a practical understanding of IT service management. You will be comfortable working with technical teams and business stakeholders to deliver reliable, scalable and

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Location

Kent, England, United Kingdom

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