Estée Lauder Companies
Jo Malone London, Assistant Boutique Manager, Bromley Boutique 37.5
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Assistant Boutique Manager
About the Role
We are seeking an inspirational and dynamic Assistant Store Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach, and develop our team of Sales Associates to achieve all sales, customer service, and operational targets.
The ideal candidate will thrive in a fast-paced retail environment, showcasing their supervisory, coaching, and operational expertise. This role is perfect for an ambitious, self-propelled professional with a passion for retail and team development, offering a stepping stone toward a long-term career in prestige beauty within a leader in the beauty industry.
Growth is fostered through diverse opportunities, exceptional training, and a competitive benefits package.
Qualifications
- Proven cosmetics-focused retail experience
- Exceptional ability to deliver inspirational, authentic, and personalized customer service
- Previous supervisory experience, including a track record of coaching/mentoring others to exceed sales and service targets
- Retail operations expertise, covering inventory management and cash reconciliation
- Flexibility to work retail hours, including nights, weekends, and special events
- Experience with retail POS software
- Proficiency in Microsoft Office
- Right to live and work in the country (proof required upon invitation for interview)
Position Summary
At Jo Malone London, your role is pivotal in enlivening the brand through outstanding customer experiences. Fragrance, creativity, and kindness must emanate from every interaction.
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As the Assistant Boutique Manager, responsibilities include:
- Hosting global visitors to create unforgettable moments, such as Hand and Arm massages, wedding consultations, floral crown-making, cocktail masterclasses, and more.
- Elevating in-store events to deliver impactful and successful outcomes.
- Collaborating with the Boutique Manager to ensure seamless operational management, including VM standards, stock control, and team alignment.
- Covering during absence of the Boutique Manager.
Responsibilities & Key Tasks
- Deliver exceptional customer service
- Maximize sales performance and team productivity
- Effectively manage and develop teams
- Ensure clear, collaborative communication with department-wide colleagues
- Create, organize, and execute in-store events with finesse
- Efficiently manage stock and inventory to maintain optimal levels
- Uphold high visual merchandising standards and a polished work environment
- Complete admin tasks and reporting flawlessly and promptly
- Monitor competitor activity and integrate an omni-channel approach
The Ideal Candidate
Treasure these traits:
- Compassionate, gracious, and warm with an unfailing “can-do” attitude
- Passion for service, storytelling, and immersive experiences
- Driven by adaptability, versatility, and professionalism
- Impeccable grooming and presentation, compatible with a luxury beauty brand
- Proven track record as retail management or extended Boutique Assistant Manager experience
- Financial/operational savvy, including sales forecasting, revenue analysis, and staff scheduling
- Prior facilities and POS system knowledge
- Demonstrated ability to consistently lead teams to achieve goals
- Commitment to frequent and flexible working, including evenings, weekends, and events
- Strong organisational and interpersonal skills
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Qualifications (Recap)
- Proven retail management with an emphasis on service excellence and coaching
- Hands-on experience with sales forecasting, inventory, and cash handling
- Track record of teaching and inspiring staff performance
- Creativity, precision, and an entertaining outlook suited to Jo Malone’s brand personality
- Proven flexibility to work all shifts
About Jo Malone London & The Estée Lauder Companies
Our culture is richly defined by trust, respect, and humour, applying to every aspect of the business and working lives of every individual.
Employee Promise includes:
- Continuous professional development
- A fragrance connoisseur’s repertoire, sparking heightened sensory appreciation
- An engaging and stimulating work environment balancing personal and professional growth.
- A fulfillment of individual aspirations and business ambitions
Brand Belonging – We Are:
- Individuals. Bold and diverse; a home for the most creative talent.
- Inventors. Pushing beauty’s boundaries for 70+ years—together, hashing out the future.
- Global Citizens. Grounded in shared values of sustainability, innovation, and inclusive growth.
As a global leader in beauty, we reinstitute inclusivity and creativity across our workforce to nurture dignified and fulfilling careers.
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