ELC Beauty LLC
Jo Malone London, Assistant Boutique Manager, St Pancras Boutique, Maternity Cover, 37.5 hours
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Jo Malone London, Assistant Boutique Manager, St Pancras Boutique, Maternity Cover, 37.5 hours
Assistant Boutique Manager
About the Role
We are seeking an inspirational and dynamic Assistant Store Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop the team of Sales Associates to achieve all sales, customer service, and operational targets.
Candidates should have proven supervisory, coaching, and retail operations skills gained in a fast-paced retail environment. If you are an ambitious, high-performing self-starter with a flair for retail and a passion for coaching others to reach their full potential, this could be the perfect role—offering a fulfilling long-term career within a leader in prestige beauty.
About Jo Malone London
With a culture that values diversity of thought and people, we offer:
- Progressive career opportunities
- Outstanding training and development
- A competitive remuneration and benefits package
At Jo Malone London, our mission is to bring generosity to life through exceptional customer experiences. Our boutique ethos embodies fragrant fun, curiosity, and kindness.
Position Overview
Division / Department: Sales Reports to: Boutique Manager Direct reports: Senior Stylist / Stylists
Role Summary
As the Assistant Boutique Manager, your role is to elevate the boutique experience and drive success. Key responsibilities include:
- Hosting visitors with authenticity, ensuring they feel inspired by The World of Jo Malone London™.
- Executing creative services (e.g., signature hand and arm massages, wedding consultations) to turn moments into lasting memories.
- Curating events such as floral crown fittings, art installations, and experiential workshops (e.g., graffiti masterclasses, chocolate tastings, cocktail events).
- Supporting the Boutique Manager in day-to-day operations and sales strategies.
- Ensuring the store runs smoothly, including managing team alignment with the Boutique and Brand vision.
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Responsibilities & Key Tasks
- Deliver exceptional customer service—exceeding expectations with warmth and personalisation.
- Maximise sales performance and productivity through coaching and team leadership.
- Team management—providing guidance, mentoring, and development opportunities.
- Collaborate effectively across departments in the department store.
- Plan, organise, and execute in-store events to drive brand engagement.
- Manage stock and inventory efficiently to maintain high stock levels.
- Ensure a pristine store environment—upholding visual merchandising (VM) standards.
- Maintain high administrative standards, including timely and thorough tasks.
- Analyse competitor activity and integrate an omni-channel approach.
Key Qualifications & Experience
** Essential Requirements**
- Proven experience in retail management or assistant retail management.
- Strong customer service skills—inspirational, authentic, and personalized.
- Demonstrated ability to plan sales targets, sales analysis, and staff scheduling.
- Retail operations experience, including inventory, cash reconciliation, and facilities management.
- Ability to lead a team in achieving sales and customer service excellence.
- Experience creating and executing in-store events.
- Availability to work varied retail hours, including evenings, weekends, and special occasions.
- Experience with retail POS software and proficiency in Microsoft Office.
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Note: Candidates must provide proof of right to live and work in the country upon invitation for interview.
Personal Attributes & Cultural Fit
- Warm, kind, and friendly—passionate about service and storytelling.
- Adaptable and versatile—eager to deliver with a "can-do" attitude.
- Professional image—groomed, sharp, and confident in a luxury environment.
Our Brand Promise
The Employee Promise reflects our core values: trust, respect, and humour. Our commitment to employees ensures:
- Professional development as a fragrance connoisseur.
- Kind, creative, and stimulating work environment.
- Friendly colleague networks and career growth within The Estée Lauder Companies.
The Estée Lauder Companies (We Are)
- WE ARE Individuals : A bold, diverse community celebrating creative talent.
- WE ARE Inventors : Pioneering possibilities for over 70+ years—innovating the future of beauty.
- WE ARE Global Citizens : Upholding sustainable growth, ethical practices, and global citizenship.
#ELCfamily – Together, we shape the future of beauty.
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