Estée Lauder Companies
Jo Malone London, Assistant Boutique Manager, St Pancras Boutique, Maternity Cover, 37.5 hours
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Jo Malone London, Assistant Boutique Manager, St Pancras Boutique, Maternity Cover, 37.5 hours
Assistant Boutique Manager
About the Role
We are seeking an inspirational and dynamic Assistant Store Manager to play a key role in the success of the store/counter by supporting the Store Manager to lead, coach, and develop our team of Sales Associates, ensuring all sales, customer service, and operational targets are met.
Candidates must have proven supervisory, coaching, and retail operations skills gained in a fast-paced retail environment. If you are an ambitious, high-performing self-starter with a passion for retail and a genuine desire to coach others to excel, this could be the ideal role for you—a stepping stone toward a long-term, fulfilling career with a leader in prestige beauty.
With a culture valuing diversity of thought and people, we offer:
- Progressive career opportunities
- Outstanding training and development
- Competitive remuneration and benefits
Job Summary
At Jo Malone London, our mission is to bring the brand’s generosity to life through exceptional customer service. Creative and curatorial flair, along with fragrant fun, curiosity, and kindness, define our approach.
The Assistant Boutique Manager will:
- Deliver exceptional customer experiences for domestic and global clientele
- Host weddings, events, and immersive experiences (such as floral crowns, chocolate tastings, and creative workshops)
- Support the Boutique Manager in achieving sales targets and maintaining operational excellence
- Ensure alignment with the Boutique and Brand Vision
- Take full accountability for store management in the Boutique Manager’s absence
Responsibilities & Key Tasks
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Customer Success
- Deliver exceptional customer service and enhance the Jo Malone experience
- Ensure customers leave feeling inspired by the brand’s creative vision
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Sales & Productivity
- Maximize sales performance and team productivity
- Leverage events to drive revenue and engagement
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Team Leadership
- Manage and inspire a team of Senior Stylists/Stylists
- Coach team members to achieve targets
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Event Creation & Execution
- Design, organize, and execute in-store events
- Support creative initiatives such as workshops and customer experiences
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Inventory & Operations
- Effectively manage stock and inventory
- Maintain high visual merchandise (VM) standards
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Administration & General Duties
- Complete timely, high-standard administrative tasks
- Oversee opening/closing procedures
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Strategic & Competitive Focus
- Stay updated on competitor activity
- Drive an omni-channel approach in retail operations
Requirements
Experience & Skills
- Proven retail management experience (preferably within cosmetics/beauty)
- Proven supervisory coaching/mentoring skills in fast-paced retail
- Hands-on experience with inventory control, cash reconciliation, and POS software
- Business planning expertise, including target-setting, sales analysis, and staff scheduling
- Event management experience (e.g., organizing workshops, promotions)
- Profilicient in Microsoft Office
- Exceptional ability to provide authentic, personalized customer service
Attributes & Work Ethic
- Warm, helpful, and ‘can-do’ attitude with a passion for storytelling and hospitality
- Gracious, intelligent, and professional presentation
- Adapts easily to a dynamic, creative environment
- Committed to working flexible hours (days, nights, weekends, and special events)
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Compliance
- Applicants must be able to provide proof of right to work if invited for an interview.
The Ideal Candidate
The perfect fit will embody the following characteristics:
- Leadership: Proven ability to guide and develop teams toward KPIs
- Creativity: Flourishes within an immersive, experiential environment
- Customer Obsession: Prioritizes engagement and loyalty over transactions
- Adaptability: Embodies a ‘must-have’ attitude in high-skill environments
- Brand Ambassadorship: Repairs the Jo Malone journey with kind attention to detail
Company Culture & Employee Promise
Our workplace embodies three core values:
- Trust
- Respect
- Humour
At Jo Malone London, we invest deeply in career growth, transforming employees into fragrance connoisseurs and fostering an environment where:
- Friendships are nurtured
- Creativity thrives
- Careers flourish
The Estée Lauder Companies “WE ARE”
- Individuals: A bold, diverse community of creativity
- Inventors: Pushing boundaries in beauty for decades
- Global Citizens: Committed to long-term change and people-first values
Working here means joining a family—where the senses are awakened, the art of beauty evolves, and where truthful steering drives transformation. Want to be part of the #ELCfamily?
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