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Company Description
Rutland Hall Hotel & Spa is a countryside resort in the heart of Rutland, overlooking Rutland Water and its scenic walking and cycling routes. Set in a former hunting lodge, the hotel offers a range of accommodation options, an ESPA spa and leisure club, restaurant and bar, as well as facilities for conferences, corporate events, and weddings. Guests and event visitors can enjoy on-site amenities including a gym, pool, spa facilities, and various outdoor sports and leisure activities. The hotel focuses on high standards of customer service and creating memorable experiences for holidays, special occasions, and business events. Its unique setting and extensive facilities make it a popular destination for both leisure and corporate guests.
Role Description
This full-time, on-site role is based at Rutland Hall Hotel & Spa and located in Warwick. The Job Title is responsible for delivering excellent guest service, supporting daily hotel operations, and contributing to a welcoming and efficient environment.
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Typical day-to-day tasks may include:
- Assisting guests with inquiries and bookings
- Coordinating with spa, leisure, restaurant, and events teams
- Ensuring that guest areas are well-presented and compliant with hotel standards
- Working with colleagues to support weddings, corporate events, and special occasions
- Handling administrative duties
- Following health and safety and company policies
Flexibility to work shifts, including weekends and evenings, is expected to support the needs of the hotel and its guests.
Qualifications
- Experience in hospitality, hotel, or leisure environments, with a strong focus on guest or customer service.
- Ability to communicate clearly and professionally with guests, colleagues, and external partners, both in person and in writing.
- Strong organizational and time-management skills, with the ability to multitask and prioritize in a busy setting.
- Comfort using reservation systems, basic office software, and point-of-sale or booking platforms.
- Proactive, collaborative work style, with the ability to work effectively in a team and independently.
- Attention to detail and commitment to maintaining high standards of presentation, cleanliness, and safety.
- Willingness to work flexible hours, including evenings, weekends, and public holidays as required.
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Previous experience in events, food and beverage, spa, or front-of-house operations is beneficial. Relevant hospitality or customer service training or qualifications are an advantage.
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