Restaurant Operations Support Ltd
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Company Description
Restaurant Operations Support Ltd (ROS) specializes in installing and maintaining Grease Management Systems to help restaurants remain compliant with water authority regulations. The company also project manages a wide range of planned building works and installations, from dishwasher setups to full replacements. ROS provides responsive support to restaurant operators, working to minimize operational disruption when unexpected issues arise. The team installs and monitors remote cold room sensors to protect stock from temperature abuse, while also helping businesses improve efficiency by analyzing energy use and implementing practical reduction strategies. With decades of experience in the food and drink industry, ROS is a trusted partner for operational reliability and performance.
Role Description
This is a full-time, on-site role based in Cannock. The role involves supporting restaurant operations by coordinating and monitoring the installation and maintenance of Grease Management Systems, cold room sensors, and other equipment. Day-to-day tasks may include:
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- Scheduling and overseeing site visits
- Liaising with restaurant staff and contractors
- Documenting work completed
- Ensuring compliance with relevant standards and procedures
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The role also supports project management activities for building works and equipment installations, including:
- Preparing basic reports
- Tracking progress
- Assisting with issue resolution
The successful candidate will work closely with the wider team to maintain high service levels, respond to operational incidents, and contribute to continuous improvement in processes and customer experience.
Qualifications
- Practical Skills or Experience: Candidates should possess practical skills or experience related to facilities, maintenance, or operations support in the hospitality, food, or drink industry.
- Organizational and Time-Management Abilities: Candidates should possess strong organizational and time-management abilities, including scheduling, coordinating multiple tasks, and maintaining accurate records.
- Communication and Collaboration Skills: Candidates should possess effective communication and collaboration skills to work with restaurant teams, contractors, and internal stakeholders.
- Problem-Solving Abilities: Candidates should possess problem-solving abilities and a proactive approach to addressing on-site issues and minimizing downtime.
- Basic Understanding of Compliance: Candidates should ideally have a basic understanding of health, safety, and regulatory compliance within commercial kitchens or food-service environments.
- On-Site Work Comfort: Candidates should be comfortable working on-site, sometimes in technical or mechanical environments, and willing to travel locally as required.
- Relevant Training or Qualifications: Relevant vocational training or qualifications in engineering, building services, facilities management, or a related field are beneficial but not mandatory.
- Previous Experience: Previous experience in project coordination, operations support, or customer-facing service roles is an advantage.
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