Santander
Job Title | S-4 | Chief Information & Resilience Office | Milton Keynes & Glasgow|
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Job Title | S-4 | Chief Information & Resilience Office | Milton Keynes & Glasgow
Country: United Kingdom
IT STARTS HERE
Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.
Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
Santander Digital Services is the team of technology and operations at Santander. We are convinced of the importance of technology that is aligned with the requirements of the business and that our work not only brings value to users, people, and communities but also fosters individual creativity. Our team of over 7,000 people in 8 countries (Spain, Portugal, Poland, UK, USA, Mexico, Chile, and Brazil) develops and/or implements financial solutions across a broad spectrum of technologies (including Blockchain, Big Data, and Angular among others) on all kinds of on-premises and cloud-based platforms.
THE DIFFERENCE YOU MAKE
Santander UK is looking for a Senior Platform Engineer based out of Milton Keynes/Glasgow.
The purpose of this role is responsibility for leading the design, implementation, optimisation, and maintenance of complex technology platforms within the organisation. They provide technical leadership to a team of platform engineers, guiding them in designing, implementing, and troubleshooting platform solutions, collaborating with cross-functional teams to ensure the successful delivery of platform projects.
We’re shaping the way we work through innovation, cutting-edge technology, collaboration, and the freedom to explore new ideas. To succeed in this role, you will be responsible for:
- Leading and managing IT infrastructure work and resource demands supplying necessary resources for new projects and work requests, ensuring that solutions proposed are aligned with the applications strategy.
- Consulting with leadership in IT providing high-level advice on the strategic direction and priorities for the infrastructure function that underpins the IT estate.
- Strategic planning, day-to-day operations, delivery of new services and solutions and capacity planning to ensure IT infrastructure meets the current and future requirements of the organisation.
- Participating in incident response efforts, diagnosing, and resolving platform-related issues and implementing preventative measures to minimise downtime.
- Full-service delivery. Undertakes structure planning to ensure sufficient system capacity is made available, that renewal plans to replace obsolete or at-risk technologies are timely and that SLAs are being met and/or exceeded.
- Resolving complex technical issues and providing senior technical leadership in response to performance bottlenecks in the platform infrastructure and applications to enhance efficiency and user experience.
- Communicating platform-related updates, recommendations, and roadmap plans to stakeholders, including leadership, product managers, and other teams.
- Actively managing relationships with vendors acting as the liaison between the business, IT Senior Management team, and key vendors, and maintaining key relationships.
- Providing technical leadership, mentoring, and promoting a culture of innovation, collaboration, and accountability within the platform engineering team.
- Managing appropriate contracts and monitoring the performance of third-party contractors.
- Internal budget management responsibilities
- Managing teams tasked with developing and maintaining the significant estate of IT infrastructure that underpins IT services across Santander.
- Promotes and encourages good culture and behaviours personally and across the Team, in line with I AM Risk.
- Identifies, assesses, manages, and reports risks, taking initiative-taking personal responsibility for ‘doing the right thing’ in compliance with regulatory requirements and our frameworks and policies.
- Proactively supports the bank in meeting its business, legal, regulatory, and stakeholder obligations in respect of Financial Crime Compliance. Including identifying, deterring, detecting, and disrupting money laundering, sanctions non-compliance, terrorist financing, bribery, corruption, and tax evasion risks that arise by way of its activities.
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WHAT YOU’LL BRING
Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.
The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Professional Experience
- Extensive experience in designing, implementing, and supporting large-scale IT infrastructure and platform environments. (Required)
- Proven track record of leading complex technology projects and platform engineering initiatives. (Required)
- Strong experience in incident management, including ownership of major incidents and driving root cause resolution. (Required)
- Demonstrated experience in capacity planning, performance optimisation, and infrastructure scalability. (Required)
- Experience providing technical leadership, mentoring engineers, and guiding engineering best practices. (Required)
- Solid background in server operating systems, distributed systems, and platform architecture. (Required)
- Experience working with cross-functional teams to deliver technology solutions aligned to business strategy. (Required)
- Proven ability to manage and prioritise competing workloads and resource demands in a fast-paced environment. (Required)
- Experience engaging with senior stakeholders, translating complex technical concepts into business language. (Required)
- Strong experience in vendor and third-party management, including performance oversight and contract engagement. (Preferred)
- Experience contributing to strategic planning, roadmaps, and transformation programmes. (Required)
- Working knowledge of Agile delivery methodologies and technology development lifecycles. (Required)
- Demonstrated experience in driving process improvement and operational efficiency within platform teams. (Required)
- Experience operating within regulated environments, with awareness of risk, compliance, and governance requirements. (Required)
Education
- Bachelor’s degree in computer science or a related field, or equivalent and relevant work experience supported by professional certifications/licences. (Preferred)
Languages
- English (Required)
Hard Skills
- Experience managing large-scale technology deployments and incident management. (Required)
- Understanding of technology development lifecycle and of agile methodologies. (Required)
- Ability to explain to senior management complex technical concepts. (Required)
- Broad and comprehensive understanding of the concepts and principles within systems infrastructure and platforms. (Required)
- Is knowledgeable in all stages and major activities of the incident life cycle. (Required)
- Knowledge of tools, approaches, and practices for determining production demand; ability to plan and manage resources needed to provide satisfactory levels of service. (Required)
- Knowledge of computer architecture and system software interaction; ability to design and build a fundamental architecture of operating systems, database management systems, communications protocols, compilers, and other development tools. (Required)
- Knowledge of server operating systems and platforms; ability to develop and support software for a distributed environment. (Required)
- Knowledge of the future, digital technology, and ability to think big and listen to the market and customers, challenging ideas and taking actions fast to improve and doing things in a simple way. (Preferred)
- Knowledge of effective planning techniques and ability to contribute to operational tactical and strategic planning in support of the overall business plan. (Preferred)
- Knowledge of effective presentation tools and techniques to ensure clear understanding; ability to use summarization and simplification techniques to explain complex technical concepts in simple, clear language appropriate to the audience. (Preferred)
- Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyse situations and reach productive decisions based on informed judgment. (Required)
- Understanding of the importance of inter-team collaboration in breaking down silos and achieving business results; ability to lead employees from various functions to communicate, coordinate work across divisions, and collaborate in solving problems as one team. (Required)
- Understanding and insight into evaluating current product quality and production methods and ability to maintains focus on the continuous improvement of processes, products, and services. (Required)
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Soft Skills
- Strong leadership and mentoring skills, with the ability to guide and develop engineering teams. (Required)
- Excellent communication skills, able to clearly convey complex technical concepts to both technical and non-technical stakeholders. (Required)
- Effective stakeholder management, with the ability to build relationships and influence at all levels of the organisation. (Required)
- Strong decision-making and critical thinking, particularly in high-pressure or ambiguous situations. (Required)
- High level of problem-solving ability, with a proactive and solution-oriented mindset. (Required)
- Ability to collaborate across teams, breaking down silos and driving cross-functional alignment. (Required)
- Strong planning and organisational skills, managing multiple priorities and deadlines effectively. (Required)
- Adaptability and comfort with change, supporting transformation and continuous improvement initiatives. (Required)
- Attention to detail combined with the ability to maintain a strategic, big-picture perspective. (Required)
- Strong accountability and ownership, taking responsibility for outcomes and delivering results. (Required)
- Ability to simplify complexity, presenting ideas in a clear and accessible way. (Preferred)
- Resilience and composure under pressure, particularly during incidents or critical delivery periods. (Required)
- Commitment to continuous learning and innovation, staying current with industry trends and best practices. (Required)
- Strong risk awareness and ethical mindset, aligning with regulatory and organisational standards. (Required)
WE VALUE YOUR IMPACT
At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported, and rewarded in
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