Role Overview

You will manage & quote opportunities responding to requests with the aim of increasing revenue opportunities. You will work in various sales teams to develop an understanding of IT sales & will be working with experienced Account Managers. This is an ideal role for someone looking to start a career in sales in the IT industry.

Responsibilities

• Respond to transactional quote requests from the teams account base, identifying opportunities to increase lines per quote and overall revenue and profit.
• Manage customer expectations around pricing, stock availability and lead times.
• Cover Account Managers while out of the business or whilst they have focus time.
• Work alongside Account Managers to help manage their bid business.
• Work with the Sales Operations teams to help improve customer inefficiencies and overall business processes.
• Work closely with Finance and Customer Services to resolve issues and queries.
• Keeping up to date and informed on all new products, services, and sales tools.

Work Location

Arrowhead Park
Arrowhead Road
Theale
Reading
Berkshire
RG7 4AH

Training Details

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training Provider

ISALES ACADEMY LIMITED

Training Course

IT technical salesperson (level 3)

Course Contents

• Communication: Works both independently and as part of a team and following the organisation’s code of practice; demonstrates an ability to communicate effectively and present both in writing and orally at all levels, using a range of tools.
• Customer Experience: Demonstrates strong interpersonal skills and cultural awareness when dealing with colleagues, customers and clients during sales operations and whilst defining requirements with an emphasis on customer satisfaction and relationship management.
• Data Security: Operates securely in line with organisational guidance, legislation and organisational software packages and complies with security of data and can effectively record, analyse and communicate data at the appropriate level using the organisation’s standard tools and processes throughout all sales interactions.
• Problem solving: Applies structured techniques for troubleshooting, problem solving and analyses problems by selecting the appropriate tools and techniques in line with organisation guidance when dealing with sales as well as routine tasks.
• Assesses and qualifies sales leads: By developing a clear understanding of clients’ business needs and advising how these might be met with appropriate products, tools and techniques.
• Project management: Works flexibly and demonstrates the ability to work under pressure independently and as part of a team to progress sales and manage their time, workflow, priorities and projects.
• Interprets and follows: Health and safety legislation to securely and professional work productively in the work environment; Data Protection Act 1998; Sales of Goods Act 1979.
• Sales process: Professionally operates all sales-related tasks to maintain integrity, brand and company image during negotiations, handling of objections and closing sales with an understanding of the markets and external competitors.
• Technical: Ability to understand and explain the technical portfolio and technical systems sold within the organisation and can use the current hardware and operating systems available.
• Database and Campaign Management: Prioritises their contacts and keeps an up to date database knowing when and why to contact current consumers or prospects in line with organisational requirements.
• Context / CPD: Identifies and negotiates personal development in the context of the wider business and how their role relates to other roles in the business.