Vibanx
Junior Account Manager
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Junior Account Manager
Location: London (Aldgate)
Salary: £30,000 to £35,000
Reports to: Head of Client Relations
Working pattern: Full-time, office-based. Monday to Friday, 8:30am-5pm (4pm finish on Fridays)
About Vibanx
Vibanx (Canada) Ltd is a FINTRAC-registered Money Services Business (MSB), headquartered in London, providing corporate clients with multi-currency accounts, international payments, foreign exchange and payment solutions through a network of regulated payment partners.
Vibanx is the newest company within the New Age Group, which employs around 140 people globally. Our core team is around eight people, supported day to day by colleagues across the wider group. It's a lean, collaborative environment where everyone can make a genuine impact, and the right person has the opportunity to join at an early stage and grow alongside the business as our client book, revenues and team expand.
We also work closely with our sister company Overchain, a FINTRAC-registered crypto payments and settlement business providing institutional clients with stablecoin and digital asset payment rails, OTC liquidity, crypto acceptance and fiat settlement.
As we continue to grow, we're looking for a bright, curious Junior Account Manager to join our Client Relations team.
The role
You'll work directly with the Head of Client Relations, supporting our corporate client base across onboarding, payments, account queries and ongoing relationship management. Our clients are international businesses, often in medium to higher-risk sectors that are underserved by traditional banks, including global merchants, investment and trading firms, and holding companies.
We don't expect you to arrive knowing everything. We're more interested in someone who learns quickly, asks good questions and builds a strong understanding of our business, our clients and the wider payments industry. You'll work across clients, Compliance, Payments, banking partners and the wider New Age Group, with real scope to take on responsibility quickly.
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Key responsibilities
Clients and onboarding
- Act as a day-to-day point of contact for Vibanx clients.
- Support clients through onboarding and account opening.
- Collect and coordinate KYC, KYB and supporting documents, working with Compliance to progress applications.
- Maintain accurate client records and follow up on outstanding documents and requirements.
- Support the Head of Client Relations with larger and more complex relationships.
Payments and operations
- Help clients with account, payment and platform questions.
- Monitor client payments and help investigate delayed, rejected or failed transactions.
- Liaise with Compliance, Payments, banking partners and external providers to resolve client issues.
- Take ownership of problems and follow them through to resolution.
- Learn how our banking partners, payment rails and account structures work.
Commercial
- Assist with pricing, proposals and commercial discussions.
- Help identify opportunities to grow activity from existing clients.
- Support new business and prospective client conversations.
Working across the group
- Work with other New Age Group companies where a client could benefit from additional services.
- Work closely with Overchain where clients need crypto, stablecoin or digital asset payment solutions.
About you
Essential
- At least 1 year's experience in a client-facing professional role.
- A quick learner who enjoys understanding how things work and sees the bigger picture.
- Clear, professional communicator, confident with clients by phone, email and video call.
- Organised, with strong attention to detail and the ability to manage multiple clients and tasks.
- Discreet and trustworthy with confidential client information.
- Comfortable working with clients in higher-risk sectors.
- Takes ownership and uses good judgement on when to ask questions or escalate.
- Comfortable in a fast-moving environment where priorities change.
- Commercially aware, with a genuine interest in fintech, banking, payments or financial services.
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Desirable
- Client-facing experience in banking, payments, FX, fintech or crypto.
- Experience in account management, client services, operations or working with corporate clients.
- Experience using a CRM such as HubSpot.
- Some understanding of international payments, SWIFT or SEPA.
- Some awareness of AML, KYC or regulated financial services.
Industry experience isn't essential. Attitude and ability to learn matter more than direct banking or payments experience.
What success looks like
You'll start working closely with the Head of Client Relations and take increasing ownership of clients, commercial conversations and day-to-day decisions. For someone who performs well, there's a clear path to a full Account Manager role as the Client Relations function grows.
What we offer
- Salary of £30,000 to £35,000
- The opportunity to move onto a commission structure after 12 months.
- 25 days' annual leave plus bank holidays.
- Private healthcare, gym membership and company pension contributions.
- Lunch provided in the office and a 4pm finish on Fridays.
- Full training across international payments, banking, FX and compliance.
- Exposure to crypto and digital asset payments through Overchain.
- Significant opportunity for progression as Vibanx grows.
Equal opportunities
Vibanx is committed to creating an inclusive workplace where everyone is treated fairly and with respect.
Applicants must have the right to work in the UK. Visa sponsorship is not available for this role. As a regulated business, offers are subject to satisfactory references, credit and criminal record checks.
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