DriiveMe
Junior Account Manager
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Junior Account Manager (ENTRY LEVEL ROLE)
Location: Remote from within the UK
Sector: Automotive Logistics
Salary: £27,500 plus commission & bonuses
Working hours: 40 hours per week, Monday to Friday 08:30 – 17:30 with occasional weekend and evening overtime available
Reporting directly to The Key Account Manager, this position is a hybrid account management and operations role, taking complete ownership of the day-to-day relationship with your assigned client portfolio. The ideal candidate is someone looking to move into account management from a B2B customer service or operations role.
About Driiveme:
Driiveme is the European leader in driven vehicle movements.
Driiveme launched in France in 2012, and now has more than 1.5 million users, 15,000 driver partners and is present in 9 European countries. Driiveme specialises in driven vehicle movements for vehicles of 3.5T and below for businesses and private individuals.
Driiveme has been in the UK since 2018 and continues to be the fast-growing industry leader. Driiveme UK has a network of more than 4,000 driver partners who can complete work throughout the UK. Driiveme UK works with OEMs, dealer groups, leasing and rental companies and many others completing A to B movements, customer collections and deliveries. This could be for any vehicle from a Citroen 2CV to a Bentley and anything in between!
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Boasting a 99% fulfilment rate and 100% guaranteeing vehicle movements with more than 2 clear working days’ lead time, Driiveme ensures that we can locate a driver for any vehicle, anywhere in the UK.
The role:
- Be the primary point of contact for your assigned clients both from an operational and service perspective
- Liaise with the Driiveme driver community to ensure job fulfilment and customer service standards are met
- Troubleshoot and manage any issues with both drivers and clients as well as internal colleagues
- Maintain regular contact with your clients through pre planned review calls and meetings and keep flawless records of these within the CRM system
- Prepare data and deliver presentations to your clients as required on a monthly and quarterly basis
- Work with the Operations Manager to process customer issues such as complaints and damage claims
- Work in conjunction with the Commercial Director & Business Development Manager to set up and onboard newly won clients before handover for account management
- Support the Commercial Director, Key Account Manager and both commercial and operational colleagues within the wider business where required
- Contribute to the UK commercial growth strategy with ideas and planning
- Monitoring and updating both internal and external platforms in a timely manner
- Daily and ad hoc tasks for both the operational and account management sides of the role
- Any other reasonable task as set by management
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The candidate:
- Experience in a customer facing B2B role
- Highly customer focused with a track record of building strong customer relationships
- The ability to work under pressure in an extremely fast-paced and dynamic environment
- Exceptional attention to detail
- Excellent verbal and written communication skills
- High degree of motivation and the ability to work autonomously in a remote setting
- Familiar with Microsoft Office, Google Workspace and a CRM system would be advantageous
- Home environment suited to remote working with a permanent setup
- Have the right to work in the UK
Benefits:
- Fully remote role
- 20 days annual leave, increasing with length of service
- Annual leave purchasing scheme
- Company pension, increasing with length of service
- Paid training and development
- Driiveme Group wide and UK team social events (Previous locations include Paris, Madrid and London)
- Opportunity to work alongside international businesses and brand names within the Automotive Industry
- Work for a fast-growing company where your input has instant impact and the opportunity to grow your influence with it.
- Great work/life balance
- Company IT hardware provided
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