Bank of China
Junior Assistant Customer Service - Mandarin Speaking
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About the Role
Glasgow Branch sits within the first line of defence (1LoD) of the Bank and provides financial services to individual customers as well as Small and Medium-sized Enterprise (SME) clients. The branch is a key point of contact for individual customers to access their current accounts, mortgages, debit cards and credit cards services. As a Junior Assistant Customer Service - Mandarin Speaking, you will be responsible to deliver excellent customer service whilst ensuring all regulatory obligations are fully adhered. You will play an important role in supporting the Branch in achieving its targets and objectives. This is a full time permanent position.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities
- Process new account applications, closure of accounts and change of customer information
- Handle enquiries from customers
- Maintain customer relationships and cross-sell relevant products and services
- Assist with an ongoing Customer Due Diligence (CDD) review
- Conduct and fulfil KYC compliance requirements
- Deal with cash and non-cash transactions
- Produce daily overdraft reports
- Ensure that all activities meet the Bank’s internal policies and procedures as well as other regulatory requirements at all times
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Requirements
- Degree educated in Finance, Economics or Accounting
- Experience within the Financial Services industry and proven track record in a similar business stream
- Knowledge of Retail Banking products and processes is preferred
- Knowledge of compliance requirements is preferred
- Excellent English and Mandarin communication skills
- Excellent customer service skills
- Team player
- Highly organised and attention to detail
- Problem solving and analytical skills
- Marketing/sales skills
- Proficient in MS Office (Word, Excel, PowerPoint)
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London