Bank of China
Junior Assistant - Mortgage Administration
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Operations Services Department
Operations Services department provides processing support for the front line business units handling trade finance, loan, and cash management products. The department also includes the Business Risk & Controls, Financial Crime Operations, and Facilities Management.
Role: Junior Assistant - Mortgage Administration
As a Junior Assistant - Mortgage Administration, you will be responsible for administering the delivery of loan processing and security document maintenance functions in respect of retail mortgage. You will also provide reliable operational support and services to Personal Banking, Risk Management, and Banking departments as well as sub-branches. This is a full-time permanent position.
Key Responsibilities
- Process drawdown, collateral, and repayment information in relevant core banking systems for retail mortgage operations.
- Monitor the daily retail mortgage payment report and apply interest adjustment as required.
- Reconcile overdue interest and execute necessary adjustments to retail mortgage accounts.
- Generate and distribute annual and interim mortgage statements promptly.
- Monitor repayment funds via relevant system and suspense accounts to ensure accurate settlement.
- Monitor and follow up on overdue mortgage payments, ground rent, and management fees whilst accurately recording loan performing status.
- Review legal and loan documents and approvals before fund drawdown.
- Issue timely repayment notices, redemption letters, and insurance follow-up correspondence.
- Provide safe custody for, release, and maintain title deeds and other securities documents in compliance with safekeeping policies.
- Analyse facility limits and resolve issues with branches prior to drawdown.
- Verify, register, scan, and archive all security documents and customer correspondence; maintain both electronic and physical files in good order.
- Liaise with Legal and Compliance teams to resolve AML and regulatory inquiries.
- Identify, assess, and mitigate operations risks in relation to daily transactions.
- Investigate, document, and resolve customer issues in relation to retail mortgage.
- Prepare SWIFT messages in the system for the retail mortgage drawdown.
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Requirements
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- Degree educated in Business, Finance, Accounting, or relevant subjects.
- Relevant professional qualification (e.g., CeMap) is a plus.
- Experience in Mortgage or experience related to property is a plus.
- Good knowledge of retail mortgage products, processing workflow, and loan lifecycle management is preferred.
- Excellent communication skills.
- Highly organized.
- Proficient in MS Office, particularly in the use of MS Excel.
- Team player.
- Attention to detail.
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