iO Associates
Junior Cloud Infrastructure Engineer
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Junior Cloud Infrastructure Engineer
Location: Stoke-on-Trent, UK
Working Pattern: On-site / as required by the role
Employment Type: Permanent
About the Role
We are looking for a Junior Cloud Infrastructure Engineer to join a growing technical support environment and help ensure the reliable, secure, and efficient operation of cloud services. This is a hands-on role suited to someone with experience in cloud infrastructure and technical support who is looking to develop their career further. You will provide 1st and 2nd line cloud support, troubleshoot infrastructure issues, monitor cloud environments, and act as an escalation point for more complex incidents.
You will work across cloud platforms and technologies including IaaS, PaaS, and SaaS, supporting areas such as virtual machines, storage, networking, and identity services.
Key Responsibilities
- Provide 1st and 2nd line support for cloud-related incidents and service requests.
- Diagnose and resolve issues involving cloud infrastructure, services, and connectivity.
- Log, categorise, and prioritise incidents and service requests accurately.
- Troubleshoot virtual machines, storage, networking, and identity services across cloud environments such as AWS and Azure.
- Monitor cloud environments and respond proactively to performance issues and alerts.
- Use monitoring platforms such as AWS CloudWatch, Azure Monitor, or GCP Operations Suite.
- Escalate complex issues to senior engineers or specialist resolver groups with clear technical documentation.
- Work closely with support teams, senior engineers, and other internal teams to resolve high-priority incidents within SLA.
- Create and maintain knowledge base articles, standard operating procedures, and escalation documentation.
- Liaise with cloud service providers and third-party vendors when technical support is required.
- Contribute to continuous improvement across cloud support operations.
- Stay current with cloud technologies, security standards, and industry best practices.
- Participate in training and professional development, including relevant cloud certifications.
- Participate in an out-of-hours support rota where required.
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About You
We are looking for someone with a genuine interest in cloud infrastructure and technical support, who is comfortable troubleshooting problems and working methodically to reach a resolution. You should have:
- Experience in a technical support, infrastructure, or cloud environment.
- Exposure to cloud platforms such as AWS, Azure, and/or GCP.
- Understanding of core cloud infrastructure concepts, including compute, storage, networking, and identity.
- Good troubleshooting and analytical skills.
- Experience working with incidents, service requests, and escalations.
- Strong communication skills and the ability to explain technical issues clearly.
- A proactive approach to monitoring, problem-solving, and continuous learning.
- Good documentation skills and attention to detail.
- A willingness to develop your technical knowledge and pursue relevant certifications.
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Why Consider This Opportunity?
This is an excellent opportunity for a Junior Cloud Infrastructure Engineer to gain broader exposure across cloud platforms, infrastructure support, monitoring, incident management, and technical escalation. You will work alongside experienced engineers while developing the skills needed to progress within cloud infrastructure and engineering.
If you are looking to build your career in cloud infrastructure and want a role where you can develop technically while working on real-world cloud environments, we would be keen to hear from you.
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