Vista
Junior Credit Controller
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Job Profile
Vista is the world’s leading global business aviation company, providing worldwide business flight services through its network of subsidiaries and a team of over 4,000 experts. A global group headquartered in Dubai, Vista integrates a unique portfolio of companies to offer asset-free services that cover all key aspects of business aviation, including guaranteed and on-demand global flight coverage, subscription and membership solutions, and trading and management services.
A career at Vista means stepping into an environment where you’re trusted with real autonomy and responsibility from day one. Whether you're keeping our aircraft airworthy, flying our clients across the globe, or working in one of our corporate teams, you’ll move fast, deliver impact quickly, and grow through hands-on learning and close collaboration within a supportive global community.
You’ll play an active role in shaping a transforming organization by improving processes, challenging norms, and driving meaningful change. And throughout, you’ll take pride in making the impossible possible for a worldwide client base.
Together you’ll build something extraordinary alongside colleagues who navigate challenges together, celebrate progress, and consistently raise the bar.
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Your Responsibilities
- Manage a portfolio of customer accounts, ensuring funds are collected, accounts reconciled, and queries resolved in a timely manner.
- Build and maintain positive relationships with customers to support efficient payment collection and prompt resolution of queries.
- Monitor customer accounts and support the assessment of credit risk to minimize company exposure.
- Investigate, manage, and resolve customer disputes and invoice queries, escalating complex issues where necessary.
- Contact customers via phone, email, and other communication methods to secure payment of overdue invoices.
- Support the negotiation of payment arrangements and repayment plans with customers who have exceeded agreed payment terms.
- Attend customer meetings, where required, alongside senior team members to address finance-related queries and payment issues.
- Allocate incoming cash receipts accurately and in a timely manner on a daily basis.
- Ensure compliance with company credit policies, business processes, and Sarbanes-Oxley (SOX) requirements.
- Produce and analyse account data and reports to support cash collection activities and identify potential problem areas.
- Prepare daily, weekly, month-end, and ad hoc reports as requested by management.
- Identify opportunities to improve existing processes and support continuous improvement initiatives within the Credit Control function.
- Work collaboratively with Sales, Customer Service, Finance, and other departments to resolve customer issues and improve collection performance.
- Maintain accurate customer records and ensure all collection activities are documented appropriately.
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Required Skills, Qualifications, And Experience
- Previous experience in an Accounts Receivable, Credit Control, or Finance Administration.
- Experience handling customer queries via phone and email.
- Strong communication and relationship-building skills.
- Enjoy working in a highly pressured, dynamic, entrepreneurial environment, keen to engage as required by a growing business.
- Proficient in Microsoft Excel and Microsoft Office applications.
- Excellent verbal and written communications skills - including cross functional collaboration.
- Prior experience with SAP accounting software is highly beneficial.
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