Bombe
Junior Customer Strategy Executive
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Trainee Customer Strategy Executive
Bombe is on a mission to help businesses understand exactly what drives their customers, and we’re looking for a Trainee Customer Strategy Executive to help us turn that insight into results for every client we work with. If you’re an organised, curious communicator who wants hands on experience at a fast-growing AI scale up, with direct exposure to senior leadership from day one, this is a brilliant place to start your career.
About Bombe
Bombe combines machine learning with proprietary polling data, to predict what customers will buy, where, and why, with an accuracy of up to 90%. We connect directly into clients’ sales systems to turn that insight into revenue: spotting underperforming markets, sharpening targeting, and helping brands, venues, non-profits and public sector organisations make smarter, faster decisions.
Founded in 2024 by CEO Mike Joslin, who spent his career applying data strategy to major political campaigns before turning his focus to business, Bombe has already been featured in the BBC, Politico and The Guardian. We’re a close knit, ambitious team based at Level39 in One Canada Square, Canary Wharf, and we’re growing fast.
The Role
This is an entry level, learning focused role at the heart of our Customer Strategy team. You’ll support our Customer Strategy Manager in delivering great work for clients day to day. Whilst working closely with our Director of Partnerships & Growth, with regular exposure to the CEO and leadership team as you build your career with us.
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What You’ll Be Doing
- Supporting the Customer Strategy Manager to deliver our products to clients, on time and to a high standard
- Getting hands on with client tasks and data collection, working to clear briefs, and building your skills as you go
- Logging and triaging client feature requests, escalating to the Customer Strategy Manager and liaising with our technical team
- Keeping our platform documentation sharp and up to date, so clients can self-serve and the team always has one reliable source of truth
- Shadowing product demos led by the Customer Strategy Manager, building towards running elements of these yourself
- Supporting user access management and platform compliance
- Contributing to a company-wide data audit
- Liaising with our polling partners at Deltapoll to make sure clients get the data they need, when they need it
- Helping keep our weekly tracker product running like clockwork, supporting reliable delivery of client data every week
What We’re Looking For
- Strong organisational skills, you can juggle multiple workstreams without dropping the ball
- Familiarity with data products and APIs, or a genuine appetite to learn
- The ability to explain complex ideas simply to non-technical audiences, or a real commitment to developing this
- Commercial Awareness and a customer first mindset
- Excellent written and verbal communication skills
- A collaborative, conscientious approach to work
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Bonus Points If You Have
- Experience in polling or survey analysis
- An interest or background in marketing, data targeting, or artificial intelligence
What You’ll Get
- £30,000 per year
- 25 days’ annual leave
- NEST workplace pension scheme
- Hybrid working, with a minimum of 3 days a week from our Canary Wharf office
- A steep learning curve with direct exposure to senior leadership, and real scope to grow fast within a scaling AI business
- A central London base with excellent transport links via the Elizabeth line and Jubilee line
Our Hiring Ethos
We believe the best teams are built from different experiences, backgrounds and ways of thinking. We are committed to creating an inclusive workplace where everyone is treated with respect, has the opportunity to succeed and feels able to be themselves. We welcome applications from people of all backgrounds and particularly encourage applications from groups that are underrepresented in our industry. We recruit based on talent, potential and what you can bring to the team. If you need any reasonable adjustments at any stage of the recruitment process, please let us know. You do not need to tick every box in the job description to apply. If you think you could make a real contribution, we would love to hear from you.
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