Feedr
Junior Customer Success Manager
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Job title: Junior Customer Success Manager
Salary: Base salary of £30-34k depending on experience
On-target earnings (OTE): £32-39k
Experience: 1-2 years
Work Location: Old Street, Shoreditch (Hybrid, 3 days/week office-based)
Days per week in office: 3 minimum
About the role
Who you are:
- Passionate about food and the industry!
- Relevant industry experience - a proven track record managing client relationships and growing accounts in a relevant sector (food, hospitality, or B2B/B2B2C SaaS)
- 1-2 years' work experience in a relevant client-facing role
- A problem solver who thrives under pressure in a fast-paced, collaborative environment
- Excellent communication skills - you'll be connecting with clients constantly and need to be well-spoken and meticulous in your written communications
- Great listening skills and the ability to understand complex customer needs
- A natural curiosity about using data to inform decisions, and comfortable working with metrics like GMV, usage and engagement
- Highly proficient with technology and comfortable sharing product feedback
- Be able to work from the Feedr HQ office in Old Street every Tuesday, Wednesday & Thursday.
- Must have the right to work in the UK as we are unable to sponsor visas.
Desirable requirements:
- Experience in the B2B food, hospitality or SaaS industry is an advantage
- Previous experience in a start-up or fast-scaling business is a bonus
- Experience with HubSpot or other CRM platforms is a plus
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What the job involves:
- Own a portfolio of smaller Cloud Canteen clients, acting as their primary post-sale point of contact
- Be responsible for retaining and growing your clients' accounts, including leading renewal conversations
- Own client onboarding for your accounts, ensuring successful adoption and early value realisation
- Maintain a consistent engagement cadence, including regular check-ins and service reviews
- Identify early retention risks within your portfolio and take proactive steps to address them
- Spot upsell and cross-sell opportunities within your accounts and work with your manager or Sales to take them forward
- Track account performance metrics - GMV, usage and engagement - and keep HubSpot records accurate and up to date
- Find creative ways to solve your clients' food requirements, building menu plans and vendor recommendations
- Be the point of contact for your clients and provide excellent service when things go wrong
- Work closely with Operations, Catering & Events and Vendor teams to resolve client issues efficiently
- Support client implementation for new accounts, including training and education on the platform
- Share structured client feedback on product, vendor mix and food trends with the relevant teams
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Benefits:
- 30 days annual leave
- Salary sacrifice childcare scheme
- Salary sacrifice pension scheme
- Remote working budget
- Learning & development budget
- 6 days per year to put toward your professional development
- Volunteer days off
- In office Gym
- Free lunch via Cloud Canteen platform for every day you’re in the office
- Tuesday breakfast each week!
- Eyecare vouchers
- Hybrid working policy with two days per week working from home
- Two cycle to work options: Lime bike (+ other city bikes) scheme or bike purchase through Halfords
- Access to hundreds of discounts and offers on our employee benefits platform
Why Feedr?
This is a chance to work in a forward-thinking technology company within a supportive, fast-growing team passionate about food and purpose. You’ll gain broad experience across all areas of finance and play a key role in supporting the company’s growth across multiple markets.
Feedr is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status.
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