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Junior Estate Agent Apprentice
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Stephen Lane Estate Agents, Canvey
Stephen Lane Estate Agents, Canvey, have an amazing opportunity for an enthusiastic individual to join their team. This role requires a confident individual who can converse easily with people, is ambitious to succeed and eager for a career in property.
What you'll do at work
This is an excellent opportunity for an individual with a hunger to learn and have a career in the letting's industry. Responsibilities are to include but not be limited to:
- Replying and drafting professional emails to the client
- Working alongside the Sales Progression and Lettings Teams as customer support on the phone
- Interacting with customers on social media
- Completing data collection
- General office tasks
- Keeping a log of energy performance certificates
- Tagging property keys
- Helping our sales team collect feedback from viewings
- Assisting with viewings
- Own transport is essential due to assisting with viewings
Where you'll work
76 FURTHERWICK ROAD
CANVEY ISLAND
SS8 7AJ
What you'll learn
Course contents
To demonstrate an understanding of the competitive market-place and commerciality of Estate Agency, Innovation, recognising opportunities and referrals.
To be able to organise and plan work in a flexible manner to ensure tasks are prioritised and completed within agreed timescales. Show effective decision making in order to ensure work and tasks are completed in line with instruction and on time, including the principles of productivity, diary management, prioritising, targets/objectives and to understand task setting.
To be able to work effectively with internal colleagues and external partners to achieve individual, team and business targets, identify solutions to problems, appreciate the importance of team working, and understand job roles and where they fit within the team. To use appropriate communication and interpersonal skills such as active listening, engagement and managing ambition.
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Know how to manage the relationship with the customer. Know the importance of written, verbal and non-verbal communication (including body language), email, letter, telephone and personal etiquette.
Appropriate use of social media sites, ie. Facebook, Twitter, LinkedIn, and smartphone applications.
Effective use of IT equipment and software, including specific sales and lettings packages, phone systems, use of mobile phones, measuring devices, dictation machines, damp meters, touch typing, cameras, PCs/laptops/tablets, multifunction copiers, cloud data systems (and data compliance), safety devices.
To be able to demonstrate presentation skills, viewing and selling properties, cross selling, lettings and referrals. Standard methods of concluding sales; understanding needs.
To have an understanding of active listening, active questioning, empathy, handling difficult people and situations, objection handling, public relations and research. To be inquisitive, respectful, polite and know how to take control of a negotiation conversation.
Be able to apply a range of administrative skills in order to support the range of estate agency activities and related services. An understanding of the importance and use of digital and hardcopy records, including appropriate software packages. Diary management, filing, making and receiving telephone calls.
Demonstrate both spoken and written ‘business English’ and the difference between internal and external communications etiquette (email, letter, telephone) and numeracy (use of percentages).
Training schedule
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Desirable qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
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Other requirements
Having a full UK driving licence and your own transport is essential for this role.
About Us
At Stephen Lane, Sales and Letting agents, we offer both a traditional approach to moving people, as well as an online approach, across all of Essex. The team is headed by myself, Stephen, and we work in conjunction with Mortgage Choice for your financial needs. My Team, and I, are always on hand to answer your questions.
We have been involved in the property, and mortgage, industry since the late eighties and have honed our skills in many different types of market. We are passionate about ensuring that you are treated in a way that we would expect to be treated ourselves.
Our backgrounds have been from large corporate Estate Agencies and, although this has helped us get a great understanding of what sells a home, we have always felt that they needed to go one step further and want to provide a service that keeps the client at the centre of the move at all times.
Whether you are looking to sell or buy, let your own home or become a tenant, we understand that it can be a stressful and emotional time and we want to make that move as easy as possible for you.
We also believe that the presentation of your property is paramount when finding a buyer or tenant. We will work tirelessly to ensure that your home stands out on the web, in our brochures and looks its best in the window of our prominent Furtherwick Road office.
Why not come along to the office and meet us to see what makes us stand out from the competition?
Earnings
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
A potential full-time role as a consultant upon completion of apprenticeship.
Contact
The contact for this apprenticeship is:
RM TRAINING (UK) LIMITED
Katie
katie@rmtraining.co.uk
01702 782001
The reference code for this apprenticeship is VAC2000048589.
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