Flexi Agent, Southport

Have an amazing opportunity for an enthusiastic individual to join their team. This role requires a confident individual who can converse easily with people and is ambitious to succeed.

What you'll do at work

This is an excellent opportunity for an individual with a hunger to learn and have a career in the property industry.

Responsibilities are to include but not be limited to:

• Replying and drafting professional emails to the client
• Working alongside the Sales Progression and Lettings Teams as customer support on the phone
• Interacting with customers on social media
• Completing data collection
• General office tasks
• Keeping a log of energy performance certificates
• Tagging property keys
• Helping our sales team collect feedback from viewings
• Assisting with viewings
• Own transport is essential due to assisting with viewings

Where you'll work

18-20
CORONATION WALK
SOUTHPORT
MERSEYSIDE
PR8 1RE

What you'll learn

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider
RM TRAINING (UK) LIMITED

Training course
Junior estate agent (level 2)

Understanding apprenticeship levels (opens in new tab)

Course contents
To demonstrate an understanding of the competitive market-place and commerciality of Estate Agency, Innovation, recognising opportunities and referrals.
To be able to organise and plan work in a flexible manner to ensure tasks are prioritised and completed within agreed timescales. Show effective decision making in order to ensure work and tasks are completed in line with instruction and on time, including the principles of productivity, diary management, prioritising, targets/objectives and to understand task setting.
To be able to work effectively with internal colleagues and external partners to achieve individual, team and business targets, identify solutions to problems, appreciate the importance of team working, and understand job roles and where they fit within the team. To use appropriate communication and interpersonal skills such as active listening, engagement and managing ambition.
Know how to manage the relationship with the customer. Know the importance of written, verbal and non-verbal communication (including body language), email, letter, telephone and personal etiquette.
Appropriate use of social media sites, ie. Facebook, Twitter, LinkedIn, and smartphone applications.
Effective use of IT equipment and software, including specific sales and lettings packages, phone systems, use of mobile phones, measuring devices, dictation machines, damp meters, touch typing, cameras, PCs/laptops/tablets, multifunction copiers, cloud data systems (and data compliance), safety devices.
To be able to demonstrate presentation skills, viewing and selling properties, cross selling, lettings and referrals. Standard methods of concluding sales; understanding needs.
To have an understanding of active listening, active questioning, empathy, handling difficult people and situations, objection handling, public relations and research. To be inquisitive, respectful, polite and know how to take control of a negotiation conversation.
Be able to apply a range of administrative skills in order to support the range of estate agency activities and related services. An understanding of the importance and use of digital and hardcopy records, including appropriate software packages. Diary management, filing, making and receiving telephone calls.
Demonstrate both spoken and written ‘business English’ and the difference between internal and external communications etiquette (email, letter, telephone) and numeracy (use of percentages).