Outernet London
Junior Experiential Business Manager
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About Us: Outernet London - The Future of Immersive Culture
Welcome to Outernet, the UK’s number one most visited cultural destination, and one of the world’s most ambitious entertainment districts, where technology, culture and creativity come together in real time, in the heart of central London.
At the heart of the district is The Now Building, a first-of-its-kind immersive space featuring a four-storey, 360-degree 16K wraparound screen. With more than 120,000 visitors passing through each week, it has redefined how audiences experience content, transforming Outernet into the UK’s most visited cultural attraction. But what happens here goes far beyond what’s on screen.
Four levels below sits Outernet Live, a 1,800-capacity live venue hosting concerts, club nights, fashion shows, premieres and cultural moments that shape London’s creative scene. Designed to push sound, light and production to the next level, it has quickly become a benchmark for live entertainment in the capital. Just steps away, on legendary Denmark Street (the historic home of British music culture) The Lower Third continues that legacy. A fiercely independent grassroots venue supporting emerging artists, it combines an intimate performance space, cocktail bar and basement club built for discovery, experimentation and creative freedom.
Outernet London isn’t just a collection of venues. It’s a platform for storytelling, a testing ground for new ideas and a workplace where producers, creatives, technologists and operators collaborate to create experiences seen by millions.
Whether you’re launching global campaigns, producing live shows or helping audiences discover something new, this is a place where ambitious people can make a real impact.
This is Outernet London.
Role Overview
We're seeking an ambitious, creative and organised go-getter with existing event/experiential agency knowledge or relevant industry experience, who is eager to build a successful career in experiential sales. Whilst you need to be hardworking and revenue-driven, creativity and an understanding of event production are equally important. You will be a Junior Manager reporting to the Events & Experiential Business Lead, working closely alongside the Senior Experiential Business Manager, venue event sales team, media sales team and Outernet Studio team. You will support the growth of Outernet's experiential business by developing strong working relationships with experiential agencies, preferred suppliers and clients, helping to position Outernet as a partner of choice whilst learning from senior colleagues and progressively taking ownership of your own accounts and opportunities.
Key Responsibilities
Commercial Strategy & Revenue Growth
- Support the development and execution of strategic plans to proactively sell bespoke experiential and event activity to brands and agencies, whilst developing commercial confidence and ownership.
- Own and manage a personal experiential pipeline, responding to briefs and proactively driving opportunities from enquiry through to close against individual revenue targets, with support where required.
- Assist in developing commercially strong experiential proposals and activation concepts, ensuring client briefs are translated into compelling solutions.
- Support the creation of tailored commercial packages, including experiential builds, production uplifts, media integrations and enhanced activation elements to maximise revenue opportunities.
- Identify opportunities to increase value across experiential activity through upselling, expansion of scope and enhanced creative and production elements.
- Collaborate closely with the venue event sales team on joint commercial opportunities across the estate, ensuring a joined-up approach to client briefs.
- Work with the Outernet Studio Screen/Tech Creative team to ensure creative, technical and commercial alignment across proposals.
- Support district-wide experiential opportunities in collaboration with the below-ground private venue team where relevant.
- Provide day-to-day support to the Experiential Business Lead and Senior Experiential Business Manager in achieving team revenue targets and improving commercial performance.
- Maintain accurate pipeline reporting, opportunity tracking and commercial updates.
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Brand Presence & Market Positioning
- Represent Outernet London's experiential offering at industry events, showcases and client meetings where appropriate.
- Support the positioning of Outernet London as a leading destination for experiential, brand activation and integrated event delivery.
- Contribute to creative responses and commercial storytelling that strengthen market perception.
- Continue developing relationships across agency and brand networks to generate future opportunities and repeat business.
Sales & Pipeline Management
- Own a defined experiential pipeline, managing opportunities from brief through to contract and booking completion with increasing autonomy.
- Respond to inbound briefs and proactively identify outbound opportunities in line with revenue targets.
- Maintain accurate CRM records, ensuring strong pipeline visibility, forecasting accuracy and reporting consistency.
- Monitor personal sales performance, conversion rates and commercial activity.
- Work closely with the Experiential Business Lead and Senior Experiential Business Manager to prioritise opportunities and progress deals.
- Support continuous improvement of sales processes to improve efficiency, proposal quality and conversion.
Client Acquisition & Account Management
- Manage assigned client accounts from initial brief through to negotiation and booking completion.
- Produce high-quality experiential proposals and confidently present creative and commercial solutions to clients and agencies.
- Build and maintain strong relationships with agencies, brands and production partners to encourage repeat and growth business.
- Act as a trusted day-to-day contact for clients, ensuring accurate interpretation of experiential briefs across creative, media and event formats.
- Support commercial negotiations across experiential delivery, production elements and activation scope within agreed parameters.
- Attend and lead client meetings, presentations and site visits following onboarding and training.
- Escalate complex commercial or strategic issues to the Senior Experiential Business Manager or Experiential Business Lead where appropriate.
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Cross-Functional Collaboration
- Work closely with the Outernet Studio Screen/Tech Creative team to develop engaging experiential concepts and proposals.
- Collaborate with the venue event sales team to identify and deliver integrated commercial opportunities across the estate.
- Partner with Client Experience and Event Operations teams to ensure seamless transition from sales to delivery.
- Support integration with media sales teams where experiential expertise enhances wider campaign opportunities.
- Contribute feedback from clients and internal stakeholders to support continuous improvement across sales and delivery.
Systems & Commercial Excellence
- Maintain accurate CRM records, pipeline updates and reporting documentation supporting the team.
- Ensure all proposals, briefs, contracts and supporting documentation are completed accurately and to a high standard.
- Support financial administration including deposits, forecasting updates and reconciliation processes where required.
- Assist with reporting and commercial analysis to support forecasting and strategic decision-making.
- Maintain high-quality sales collateral, presentation materials and proposal documents.
- Provide administrative support across the experiential sales function where required, ensuring opportunities and client communications are managed efficiently.
Knowledge, Skills & Experience
- Experience within experiential, events, partnerships, venue sales or a similar commercial environment, with the ability to manage opportunities from brief to close.
- Demonstrable success working towards sales or commercial targets.
- Strong understanding of client briefs with the ability to develop commercially compelling experiential proposals.
- An interest in developing commercial experiential packages, including upselling, pricing and value creation.
- Good commercial awareness with a desire to build expertise in revenue optimisation and pipeline management.
- Existing relationships within agencies, brands or the experiential industry are advantageous but not essential.
- Strong written communication skills with experience producing high-quality presentations (PowerPoint).
- Strong visual storytelling and presentation design capability.
- Confident communicating with clients and supporting presentations and site visits.
- An understanding of experiential production and event logistics is highly desirable.
- Excellent relationship-building, communication and negotiation skills.
- Highly organised with exceptional attention to detail and strong administrative skills.
- Comfortable working collaboratively across creative, production, media and operations teams.
- A proactive attitude with a willingness to learn from senior colleagues whilst taking ownership of individual responsibilities.
Benefits
- Salary: On application
- 24 Annual Leave days
- Medical Insurance (after three months)
- Life Assurance (after three months)
- Mintago – pension salary sacrifice, access to retail vouchers, salary sacrifice across childcare
- EAP
- Linked In Learning
- Central London offices
- Equal Opportunity Employer
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