Purple Cloud IT
Junior Help Desk Analyst (UK Only)
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Company Description
Purple Cloud IT is a Managed Service Provider supporting businesses that need reliable, day-to-day IT expertise. As a local partner, the company helps clients manage the performance and security of their IT equipment, recommends hardware and software upgrades, and protects critical data through robust backup solutions. Purple Cloud IT offers flexible, affordable managed services without long-term contracts, allowing businesses to focus on their core operations. Services include network implementation and support, Office 365 and SharePoint environments, and remote and on-site IT support.
Role Description
The Junior Help Desk Analyst is a part-time, remote role focused on providing first-line technical support to Purple Cloud IT’s business clients. In this position, the analyst will:
- Respond to help desk tickets
- Troubleshoot issues related to desktop computers, basic networks, and common business applications
- Escalate more complex problems to senior team members
- Guide clients through solutions via phone, email, or remote tools
- Document incidents and resolutions
- Update knowledge base articles where needed
- Monitor system alerts
- Assist with account setups and access permissions
- Contribute to a positive, responsive customer support experience
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Qualifications
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Skills in Technical Support and Help Desk Support, including troubleshooting common hardware and software issues
- Strong Customer Support skills, with the ability to communicate clearly and professionally with non-technical users both over the phone and over email
- Familiarity with Desktop Computers, operating systems (Windows, macOS), and basic network concepts
- Analytical Skills to diagnose issues, identify root causes, and propose practical solutions
- Basic knowledge of Microsoft 365 (Outlook, Teams, SharePoint) is beneficial
- Ability to work independently in a remote environment, manage multiple tickets, and maintain accurate documentation
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London