• Responsive HR Support

  • Manage incoming HR tickets, identify what is needed, and ensure each query reaches the right outcome. Resolve straightforward matters independently and involve an HR Business Partner where there is greater sensitivity, uncertainty, or risk.

• Accurate People Data

  • Keep HR systems and employee records accurate and up to date. Produce clear baseline reporting on starters, leavers, absence, probation, and other lifecycle activity so that HR can identify priorities and potential issues.

• Payroll and Compliance

  • Coordinate employee changes for Payroll and help ensure information is complete and submitted on time. Maintain clear documentation and support audits, record checks, references, and Subject Access Requests.

• Stronger HR Operations

  • Spot gaps, delays, and repeated manual work within HR processes. Help improve templates, guidance, and ways of working, including opportunities to use technology and automation more effectively.

• Connected Delivery

  • Work closely with HR Business Partners, managers, Payroll, IT, and Recruitment so that employee changes move smoothly between teams. Support wider people projects where effective coordination and accurate administration are essential.

The Kind of Problems You’ll Solve

• A new starter is approaching their first day, but key checks or system requests are still outstanding.
• A manager has missed a probation deadline and needs clear guidance on the next step.
• An employee change has not been documented or communicated to Payroll correctly.
• An HR query has been raised without enough information or has reached the wrong owner.
• Employee records do not match across HR documentation and systems.
• Several competing HR deadlines need to be prioritized without creating compliance or employee experience issues.
• A straightforward query begins to raise policy, legal, or employee relations concerns and needs timely escalation.
• A manual HR process is creating unnecessary work, delays, or errors.

What Sets You Apart

• You take ownership and follow work through rather than waiting to be chased.
• You are organized without becoming overly process-driven.
• You understand that accuracy matters because HR mistakes affect real people and create business risk.
• You use judgement to distinguish between something you can resolve and something that needs specialist input.
• You communicate clearly, especially when information is missing, deadlines are at risk, or expectations need managing.
• You handle confidential information carefully and professionally.
• You look for practical ways to remove repeated work and make HR support easier to access.
• You stay calm when priorities compete and focus on what has the greatest employee or business impact.

Your Impact

• For the Business
  • HR administration is completed accurately and on time, reducing avoidable delays, compliance risks, and last-minute intervention.
• For Customers
  • Internal customers receive a clear, responsive, and consistent HR service, whether they are joining the business, managing an employee change, or seeking support.
• For the Team
  • HR Business Partners spend less time chasing administration and correcting data, giving them greater capacity to focus on complex cases, manager support, and wider people priorities.

What It's Like Here

• Ambitious, but not political
• High standards, but pragmatic
• People who care about doing things properly — not just hitting numbers

What You Get

• Unlimited annual leave
• Private healthcare, life assurance, company shares
• Electric car scheme
• Flexible / remote working (with access to Tunbridge Wells & Paddington)
• Team and company socials, including Illuminate Awards