Additionally, you will contribute to change and improvement work, such as updating desk notes and client knowledge base content when processes evolve.

Responsibilities include:

• Proactively work with colleagues to deliver high-quality services to our clients and end users. Take shared responsibility for the achievement of SLAs, KPIs and other targets
• Sharing timely and accurate expert advice and guidance relating to our clients’ HR processes and procedures, under the direction of the SME
• Contribute to project work and meetings, relating to change and continuous improvement
• As necessary, update desk notes, training materials and knowledge base content to ensure it is current, accurate and helpful for team members, clients, and customers
• When required, deputise for the SME
• Be the go-to team member for junior team members to share your knowledge to resolve complex queries and promote the appropriate use of escalation processes across the team. Use your judgement, creativity, and flexibility to resolve problems
• Raising any service delivery risks or opportunities to improve our service and working proactively to find solutions
• As required, produce reports, present information and make recommendations for managers and clients
• As required, provide support to audits of our service delivery and information management
• Promote an inclusive, customer centric and proactive team-based culture which identifies, communicates, and addresses customer needs
• Contribute to effective knowledge sharing with your wider team, customers and clients including coaching, training, and induction

To do this role well you will need:

• Demonstrable work experience gained across HR processes and procedures including joiners, movers, leavers, contracts and onboarding.
• Customer focused with a positive, proactive and solutions driven approach
• Confidence and knowledge to resolve complex HR queries effectively and efficiently
• Proven track record of successfully managing conflicting priorities in a high volume, service delivery environment
• Experience of working collaboratively with colleagues to support the achievement of service SLAs and delivery targets
• Prior coaching experience to support the development and skills of team members regarding our processes
• Attention to detail with a focus on quality

Your application:

Closing date for applications is Mon 5th October, with interviews taking place week commencing 12th October.

As part of the application process, you must submit both a CV and a covering letter. Your covering letter should outline your reasons for applying for the role and highlight any transferable skills and/or relevant experience that support your application. Please note that applications submitted without a covering letter will not be progressed.

Artificial Intelligence:

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn.

Successful candidates may be required to undergo Security Clearance (National Security Vetting) as part of their employment. To meet these standards, applicants must normally have lived in the UK for at least the last five years and be able to satisfy background, identity and criminal record checks.

We are UKSBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.

We look forward to hearing from you.