Junior IT Sales Apprentice

Junior IT Sales Apprentice

We are looking for a motivated and enthusiastic Junior IT Sales Apprentice to join our growing team. This role offers a fantastic opportunity to gain hands-on experience in the IT industry while working towards a recognised apprenticeship qualification and receiving training and support from experienced sales professionals.

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Support the sales team with customer enquiries and administration
• Learn about IT products, services, software, hardware and cloud solutions
• Contact prospective customers by phone, email, and social media to generate new business opportunities
• Build and maintain relationships with existing and potential clients
• Qualify sales leads and identify customer requirements
• Prepare quotations, proposals and other sales documentation
• Assist with marketing campaigns and lead generation activities
• Attend supplier and product training sessions
• Participate in team meetings and sales development programmes
• Assist in preparing quotations, proposals, bid responses and sales documentation
• Update and maintain customer information within the CRM system
• Follow up with customers regarding quotations, orders, and enquiries
• Proactive follow up of leads generated by our marketing campaigns
• Adherence to all Concorde Technology Group processes and procedures with reference to the ISO 9001 and 27001 accreditations
• Maintaining a high level of knowledge around the products and services offered by Concorde Technology Group
• Maintaining up-to-date records of all activities regarding the named Customers including (but not limited to) completion of Customer records on the Concorde Technology Group internal CRM sales tool
• Meet apprenticeship learning objectives and attend any required training sessions
• Any other tasks required for the role

Where you'll work

Concorde House
Wakefield Road
Ossett
West Yorkshire
WF5 9JS

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ISALES ACADEMY LIMITED

Training course

IT technical salesperson (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Communication: works both independently and as part of a team and following the organisation’s code of practice; demonstrates an ability to communicate effectively and present both in writing and orally at all levels, using a range of tools.
• Customer Experience: demonstrates strong interpersonal skills and cultural awareness when dealing with colleagues, customers and clients during sales operations and whilst defining requirements with an emphasis on customer satisfaction and relationship management.
• Data Security: operates securely in line with organisational guidance, legislation and organisational software packages and complies with security of data and can effectively record, analyse and communicate data at the appropriate level using the organisation’s standard tools and processes throughout all sales interactions.
• Problem solving: applies structured techniques for troubleshooting, problem solving and analyses problems by selecting the appropriate tools and techniques in line with organisation guidance when dealing with sales as well as routine tasks
• Assesses and qualifies sales leads by developing a clear understanding of clients’ business needs and advising how these might be met with appropriate products, tools and techniques.
• Project management: works flexibly and demonstrates the ability to work under pressure independently and as part of a team to progress sales and manage their time, workflow, priorities and projects.
• Interprets and follows: health and safety legislation to securely and professional work productively in the work environment; Data Protection Act 1998; Sales of Goods Act 1979.
• Sales process: professionally operates all sales-related tasks to maintain integrity, brand and company image during negotiations, handling of objections and closing sales with an understanding of the markets and external competitors
• Technical: ability to understand and explain the technical portfolio and technical systems sold within the organisation and can use the current hardware and operating systems available.
• Database and Campaign Management: prioritises their contacts and keeps an up to date database knowing when and why to contact current consumers or prospects in line with organisational requirements.
• Context / CPD: identifies and negotiates personal development in the context of the wider business and how their role relates to other roles in the business.
• Logical and creative thinking skills
• The ability to interact effectively and professionally with a range of different types of customer
• Ability to think analytically and to solve problems
• Ability to work independently and to take responsibility
• Ability to work with a range of internal and external people
• Ability to communicate effectively in a variety of situations
• Ability to operate in a secure manner