Excelcare
Junior IT Support Analyst
Bromley
£25k/yr
Posted about 16 hours ago
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Based in Bromley, Kent - up to £25K
What you can expect:
- Salary: Up to 25k
- Full-time role working from Monday - Friday, based at our Head Office in Bromley
- 25 Days holiday plus bank holidays
- Free learning and development
- Contributory Pension Scheme
- Annual Salary Review
- Employee of the month - £100 for outstanding contribution
- Staff Appreciation Days
- Long service awards
- Working within a great, friendly team and organisation
- Regular team lunches and company events
- The opportunity to enhance your existing skills and learn many more
- DBS Certificate paid for by Excelcare
Main Responsibilities:
- Learn the ordering and invoicing process. Credit card statement.
- Receive goods and then asset tag.
- Become proficient in the company asset management system.
- Maintain stock levels of all kit and consumables.
- Build strong rapport with our external suppliers.
- Professionally handle and log incoming support requests from end-users via telephone.
- Identify and become proficient in the software and hardware used and supported by our organization.
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Once you have become fully competent in the above. (Approx. 4 - 6 months)
- Assist in setting up new user profiles and deactivating them when needed.
- Participate in hardware installation and configuration.
- Efficiently monitor and manage the ticket queue for incoming requests.
- Prioritise and schedule problems, with the option to escalate issues to the IT Support Team or IT Support Manager when necessary.
- Access knowledge bases and FAQ resources on the Extranet/Internet for problem resolution.
- There will be no change in your role for at least 12 months.
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Required Skills:
- Good grades in Maths and English (Grade 6 - Grade 8)
- Excellent communication skills are essential.
Desired Skills and Experience:
- A genuine interest in computing
- While prior exposure to the IT office environment is beneficial, we welcome recent school/college leavers with a strong interest in IT.
- A basic understanding of Microsoft Windows OS, Microsoft Office, related applications, and computer hardware is desirable.
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