Boots UK
Junior IT Support Analyst
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Role: Junior IT Support Analyst
Contract: Permanent
Location: Nottingham, Beeston
Recruitment Partner: Kershia Broughton
What You'll Be Doing
As a Junior IT Support Analyst, you will play a crucial role in providing front-line IT support to the Boots Online Doctor Team. Your expertise will help manage 1st and 2nd line technical issues, ensuring that our healthcare platform operates smoothly. You will also facilitate new joiner inductions and oversee device management tasks, making a significant impact on the efficiency of our IT operations.
Key Responsibilities
- Manage 1st and 2nd line technical issues.
- Provide support through our IT Support channel and handle incidents raised.
- Conduct new laptop builds, account creation, and inductions for new joiners.
- Oversee laptop device refresh schedules.
- Process leaver requests and offboarding procedures.
- Maintain effective communication with end users and stakeholders.
What You'll Need To Have (our Must-haves)
- Experience working in an IT environment.
- Strong technical troubleshooting skills.
- Excellent non-technical communication skills.
- Resilience in facing challenges and supporting team members.
- Ability to document issues and resolutions effectively.
It Would Be Great If You Also Have
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
- Previous Helpdesk experience (advantageous but not essential).
- Familiarity with Apple or Windows devices.
- Experience with core applications such as Okta, Jamf, Atlassian, and Google Suite (training will be provided).
- A desire to learn new skills and grow within the role.
Where Your Brilliance Can Take You
At Boots, we believe in nurturing talent and providing opportunities for growth. As a Junior IT Support Analyst, you will have the chance to develop your skills in a supportive environment, with pathways to advance into more senior IT roles or specialised areas within our technology team. Your contributions will not only enhance your career but also help shape the future of healthcare technology at Boots.
Rewards Designed For You
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
There’s lots more in our benefits and discounts, MyBoosts – there to give you that little lift in your everyday. Find out more at http://boots.jobs/rewards. Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by Boots and may not be accurate.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
A Bit About Us
At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
What’s next?
If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
We hope to hear from you soon.
Be brilliant with Boots.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London