Royal Agricultural University
Junior IT Support Desk Advisor
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Description
Overview
Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.
Salary
- Grade 3 – starting at £23,061 and progressing to £24,685
Please note: it is the university’s policy to appoint new staff at the bottom of the pay scale, unless there are demonstrable exceptional skills and experience the candidate brings with them.
Term
- Permanent, full-time (Flexible working options are available)
Location
- Cirencester, GL7 6JS
About the University
The Royal Agricultural University “RAU” has been at the forefront of agricultural education for 180 years and is globally renowned for its links with industry and courses that are designed to meet the demands of the changing land-based sector.
Role Overview
IT Support at the RAU is key to the success of the University by enabling academic staff, enriching the curriculum, and supporting both face-to-face and distance learning. The Support Desk team provides software, systems, and hardware support to staff, students, and other users. This person will be an important member of the team undertaking support activities as directed and working directly with users to provide IT support and escalate issues to enable resolution.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Job Description
The IT & Estates team is looking for a Junior IT Support Desk Advisor to join the team to provide first line support and triage to end-users (staff, students, and visitors to the university), providing solutions where possible, and escalating to more senior team members when required. They will be involved in the day-to-day operational tasks of maintenance and support for software and hardware on campus, and will be expected to keep up to date with developments in the field and the ongoing requirements of the university to grow their knowledge and understanding in order to provide high standards of support.
This role would be an excellent development opportunity for those who have an aptitude for computers and IT but don’t necessarily have formal training in this area. Key requirements for the successful candidate are excellent customer service skills, the ability to accurately gather, record, and clearly communicate customer issues and needs, and experience in following complex, technical instructions.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Benefits
The RAU is set in beautiful surroundings and offers a range of Staff Benefits including:
- 35-hour working week
- 30 days annual leave entitlement plus bank holidays (pro rata for part-time posts)
- Pension scheme
- Free and guaranteed parking on campus
- Discounted catering facilities
- Free onsite gym
- Free library services
- Employee assistance programme
- Occupational health and counselling services
- Cycle to work scheme
- Staff development opportunities
Application Process
To Apply
If you feel you are a suitable candidate and would like to work for the RAU, please click apply to be redirected to our website to complete your application.
Important Dates
- Closing date: Wednesday 19th August 2026
- Interview date: Wednesday 3rd September 2026
Equal Opportunities
The RAU is an equal opportunities employer and we particularly welcome applications from black and minority ethnic candidates as they are under-represented within the RAU at this level.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills