Haystack
Junior IT Support Engineer
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A world-leading engineering consultancy, known for developing innovative, sustainable solutions to improve performance and reduce environmental impact, is seeking a talented individual to join their team. They combine world-class engineering, advanced simulation, and high-performance computing to solve complex technical challenges across various industries.
The Role
- Provide first-line IT support, troubleshooting hardware, software, and network issues
- Set up and maintain laptops, desktops, mobile devices, and peripherals
- Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Intune) and manage user accounts
- Install software, carry out routine maintenance, and maintain IT documentation and asset registers
- Support cybersecurity initiatives and device security, liaise with third-party IT suppliers
- Research and evaluate emerging AI technologies, assist with implementation and testing of AI solutions, and support workflow automation projects
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What You'll Need
- A recent graduate in Computing, Computer Science, IT, or a related discipline, or 1-2 years' experience in an IT Support/Helpdesk role
- Genuine passion for technology and interest in Artificial Intelligence and emerging technologies
- Friendly, approachable, and confident communication skills at all levels
- Knowledge of Microsoft Windows, Microsoft 365, Microsoft Entra ID (Azure AD) or Active Directory, and Microsoft Intune
- Understanding of basic networking principles
- Ability to create user guides and training documentation and help colleagues adopt new technologies
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What's On Offer
- Direct mentoring from an experienced Head of IT
- Hands-on exposure to AI implementation and digital transformation projects
- Experience supporting high-performance computing (HPC) environments
- Genuine career progression opportunities and hybrid working
Apply via Haystack today!
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