Betsi Cadwaladr University Health Board
Junior IT Support Officer - INTERNAL
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Job Overview
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY BETSI CADWALADR UNIVERSITY HEALTH BOARD
This is a fixed term contract until the 30th September 2027
Are you organised, approachable, and good at helping things run smoothly behind the scenes?
We're looking for a Digital Training Administrator to join the BCUHB Digital ICT Academy, part of the ICT User Experience Team.
This role is at the heart of our training service, supporting the delivery of digital and clinical systems training across the Health Board. You'll help coordinate training programmes, maintain training records, organise learning events, support eLearning processes, and provide administrative support to the wider Digital ICT Academy team.
Working closely with trainers, eLearning developers, project teams and operational staff, you'll help ensure staff receive the right training at the right time, supporting safe and effective use of our digital systems.
This is an ideal opportunity for someone who enjoys organisation, attention to detail, customer service, and working as part of a team that helps others learn and develop.
Main Duties of the Job
In this role you will:
- Maintain accurate training and competency records across a range of systems and databases.
- Coordinate training schedules, course bookings and waiting lists.
- Organise training rooms, equipment and resources required for learning activities.
- Support the administration of virtual and face-to-face training events.
- Manage attendee registrations, joining instructions and course communications.
- Provide administrative support for the Digital ICT Academy and wider ICT User Experience Team.
- Support the administration of eLearning programmes, including learner enrolments, monitoring completion rates and producing reports.
- Assist with the development, storage and management of training materials and documentation.
- Respond to enquiries from staff and managers regarding training courses and digital learning opportunities.
- Help ensure training activities are recorded and reported accurately to support governance and compliance requirements.
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The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Working for our Organisation
You'll be joining a team dedicated to improving digital skills and confidence across BCUHB. The work you do will help ensure staff can access high-quality learning opportunities and receive the support they need to use digital systems effectively.
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed Job Description and Main Responsibilities
What We're Looking For
You'll be someone who enjoys being organised and takes pride in delivering excellent customer service. You'll be comfortable working with a variety of people and managing multiple tasks at the same time.
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We're particularly interested in people who can:
- Build positive working relationships with staff at all levels.
- Organise workloads effectively and meet deadlines.
- Maintain accurate records and pay attention to detail.
- Communicate clearly and professionally.
- Support others in a friendly and helpful manner.
- Work confidently with digital systems and Microsoft Office applications.
Previous experience in administration, customer service, training administration, education support, learning and development, or healthcare administration would be beneficial.
Essential Skills and Experience
You'll need:
- Experience of providing administrative support within a busy environment.
- Good organisational and time management skills.
- Experience using Microsoft Office applications including Outlook, Word and Excel.
- Strong written and verbal communication skills.
- Experience maintaining records and databases accurately.
- The ability to prioritise work and manage competing demands.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person Specification
Qualifications
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- Meets all essential criteria as per attached job description/person specification
Desirable criteria
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Experience
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Desirable criteria
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Skills
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- Meets all essential criteria as per attached job description/person specification
Desirable criteria
- Meets all desirable criteria as per attached job description/person specification
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