Junior IT Support Specialist

Westfield Health Group

Westfield Health Group is home to Westfield Health, High Five Health Promotion and UK Health and Wellbeing, proudly providing holistic health and wellbeing services, and active spaces, to clients across 11 countries. We believe that our people are our strongest asset and live by our values; We care, we’re in it together, we are explorers, we own it. We aim to continue our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported.

Job Title: Junior IT Support Specialist

Location: Sheffield

About the role:

You will provide first-line technical support to end-users across the organization, ensuring prompt resolution of IT issues and maintaining high levels of customer satisfaction. The role involves troubleshooting hardware, software, and network problems, escalating complex issues, and contributing to the smooth operation of IT services.

Your responsibilities:

• Act as the first point of contact for all IT-related queries via phone, email, ticketing system, and in person.
• Diagnose and resolve technical issues related to desktops, laptops, mobile devices, printers, and other peripherals.
• Support users with software applications including Microsoft 365, Windows OS, and other business-critical systems.
• Log and manage incidents and service requests using Zendesk, ensuring accurate documentation and timely resolution.
• Escalate unresolved issues to Senior IT Support Specialists or relevant teams as necessary.
• Assist in setting up new user accounts, hardware deployment, and onboarding/offboarding processes.
• Maintain asset records and ensure compliance with IT policies and procedures.
• Provide basic training and guidance to users on IT systems and best practices.
• Contribute to knowledge base articles and documentation for common issues and solutions.