MNK Group
Junior IT Support
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Junior IT Support
Job title
Junior IT Support
Location
Liverpool Street, London, UK
Employment type
Full-time, permanent
Working pattern
Office-based, 5 days per week with occasional flexibility depending on business needs
Reporting to
Group IT Manager
Role Purpose
The Junior IT Support role provides first-line and deskside technical support to colleagues across the business, ensuring users receive prompt, professional and customer-focused assistance for day-to-day technology issues. The role is suited to a hands-on individual who can support office users, maintain accurate ticket records, assist with device provisioning, and escalate more complex issues appropriately.
Key Responsibilities
- Act as a visible, approachable IT support presence for the Liverpool office, responding to user issues face-to-face, by email, phone, Teams and ticketing system.
- Log, triage, prioritise and resolve incidents and service requests in line with agreed service levels and internal processes.
- Provide first-line support for Windows laptops/desktops, Microsoft 365, Teams, Outlook, printers, meeting room equipment, peripherals and mobile devices.
- Assist with onboarding and leaver processes, including preparing equipment, setting up user profiles, checking access requirements and collecting returned assets.
- Support basic Microsoft 365 and identity administration tasks such as password resets, MFA support, mailbox queries, distribution lists and group membership changes, subject to internal controls.
- Troubleshoot network connectivity, Wi-Fi and printing issues, escalating recurring or complex problems to senior IT colleagues or third-party providers.
- Maintain IT asset records, device allocation records, stock levels and support documentation.
- Perform routine checks on desks, meeting rooms, printers and shared office IT equipment to ensure the office remains operational and presentable.
- Contribute to knowledge base articles and user guidance for common issues.
- Follow information security, data protection, access control and change management procedures at all times, particularly in a regulated insurance environment.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Essential Skills and Experience
- Some practical IT support experience, IT apprenticeship, relevant qualification, or strong demonstrable interest in IT support.
- Basic working knowledge of Windows 10/11, Microsoft 365, Outlook, Teams and common productivity applications.
- Good troubleshooting approach, with the ability to ask clear questions and follow issues through to completion.
- Strong customer service mindset and the confidence to support users face-to-face in a busy office environment.
- Good written and verbal communication skills, with the ability to explain technical issues in plain English.
- Organised, reliable, punctual and able to prioritise multiple requests during busy periods.
- Willingness to learn, follow process, document work clearly and escalate when appropriate.
Desirable Skills
- Experience with Active Directory or Microsoft Entra ID user administration.
- Exposure to Intune, Autopilot, endpoint management or device compliance processes.
- Familiarity with ITIL principles, ticketing systems, asset management and SLA reporting.
- Basic understanding of networking concepts such as DNS, DHCP, VPN and Wi-Fi troubleshooting.
- Experience in insurance, legal, financial services or another regulated office environment.
- CompTIA A+, Microsoft Fundamentals, ITIL Foundation, or similar entry-level certification.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Personal Attributes
- Professional, calm and helpful manner when dealing with users.
- Proactive and willing to walk the floor, check user areas and spot issues before they become wider problems.
- Discreet and trustworthy when handling staff devices, user accounts and confidential company information.
- Able to work independently on routine tickets while knowing when to ask for guidance.
- Collaborative team player who supports wider IT projects when required.
Example Day-to-Day Activities
User support
- Responding to walk-up requests, Teams messages, tickets and calls; providing quick fixes or arranging follow-up.
Devices
- Building, preparing, issuing and collecting laptops, headsets, docking stations and mobile devices.
Office technology
- Checking printers, meeting rooms, desk setups, display screens, cables and shared equipment.
Administration
- Updating tickets, maintaining asset records, documenting fixes and escalating unresolved issues.
Security and compliance
- Following access control procedures, supporting MFA issues, reporting suspicious activity and maintaining confidentiality.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location