DROIX UK
Junior IT Technician
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About Us
DROIX is a fast-growing eCommerce leader specializing in Mini PCs, handheld gaming devices, and cutting-edge tech accessories. With over 13 years of industry experience, we pride ourselves on delivering high-performance hardware backed by world-class support. As we continue to expand, we are looking for a highly motivated Junior IT Engineer to join our London-based technical team.
Role Overview
This is a hands-on technical role designed for someone who is ready to roll up their sleeves and grow alongside the company. You will be responsible for the "heart" of our post-sales service: handling hardware upgrades, complex troubleshooting, and device repairs. We aren't just looking for someone with a certificate; we are looking for a determined problem-solver who wants to master the world of specialized gaming hardware.
Location: UK Office - E16 2AA (In Person)
Start Date: ASAP
Probation: 1 Month
Salary: £25,500.00-£27,500.00pa
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Key Responsibilities
- Perform hands-on hardware repairs, including replacing displays, batteries, and keyboards on devices such as Ultrabooks and PC Gaming Handhelds.
- Diagnostics & Testing: Troubleshoot and stress-test Mini PCs, Ultrabooks, and gaming handhelds to identify hardware vs. software failures.
- Software Provisioning: Reinstall Windows/Android OS, manage driver installations, and perform factory resets on devices such as the AYANEO Pocket DMG and AYN Odin series.
- RMA Management: Efficiently process customer returns, documenting faults and resolutions within our internal systems.
- Technical Support: Provide clear, professional guidance to customers via our ticketing system to resolve technical queries remotely.
- Continuous Learning: Stay up-to-date with new product releases and internal repair protocols to improve support efficiency.
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What We’re Looking For
- Determination & Grit: We need someone who doesn't give up on a difficult repair. You should be someone who enjoys the challenge of finding a solution when things don't work the first time.
- Growth Mindset: A strong desire to learn and advance within the tech industry. We value dedication and a "can-do" attitude above all else.
- The "Tech Hobbyist" Foundation: Genuine passion for PC hardware, handheld gaming, or small-form-factor electronics.
- OS Proficiency: Solid understanding of Windows and Android environments (installation, BIOS settings, and driver management).
- Hands-on experience with hardware disassembly and repairs, specifically replacing components like screens, batteries, and keyboards in small-form-factor electronics.
- Communication: Excellent written skills to explain technical issues to customers in a helpful, friendly manner.
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