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Junior Office Apprentice
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The programme
The programme provides a strong foundation for individuals supporting organizations across industries. It equips learners with the organisational, project management, and professional skills required to thrive in administrative and support roles, while building the confidence to contribute to business improvement and growth.
What you'll do at work
- Answering incoming telephone calls and directing enquiries to the correct department.
- Monitoring shared email inboxes and responding to general enquiries.
- Supporting the Customer Service team with customer updates and administrative tasks.
- Assisting the Transport Planning team with entering and updating job information.
- Keeping internal systems and spreadsheets accurate and up to date.
- Communicating with drivers, customers and other departments when required.
- Supporting with filing, scanning, document preparation and general office administration.
- Assisting with HR administration, including employee records, training information and holiday documentation.
- Helping to prepare reports and collect information for the management team.
- Learning how different departments work together to support the daily transport operation.
- Completing apprenticeship coursework and attending any required training sessions.
- Carrying out other reasonable administrative duties as required.
Full training and ongoing support will be provided.
Where you'll work
Unit 2
Great Bank Road, Wingates Industrial Estate, Westhoughton
Bolton
BL5 3XU
Training provider
GLP TRAINING LTD
Training course
Business administrator (level 3)
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
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Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
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Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
About this employer
Tyldesley Distribution Services Ltd. is a family-owned and managed company with more than 40 years of experience in the transport industry. Our founding ethics and principles still hold strong today.
We are looking for an enthusiastic and reliable Office Junior Apprentice to join our busy transport office.
This is a varied role that will provide experience across several areas of the business, including Customer Service, Transport Planning Administration and HR Administration. The successful candidate will gain a full understanding of how the office operates while working towards a Business Administrator Level 3 qualification.
The position is ideal for someone looking to begin a long-term career within an office, customer service, administration or transport environment.
We are happy for the successful candidate to start working with us before the apprenticeship course officially begins.
Company benefits
- Full training and support provided
- Progression into full time employment within an established logistics company, with a wealth of experience in training and progressing apprentices
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Opportunity to develop into a full time position and participate in further work-based learning
Ask a question
The contact for this apprenticeship is: GLP TRAINING LTD
The reference code for this apprenticeship is VAC2000047075.
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