Booking Experts France
Junior Onboarding & Implementation Specialist
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Onboarding Specialist
Are you someone who enjoys helping customers get off to a great start? Do you thrive on turning complex software into simple, practical solutions? If so, we'd love to hear from you.
About Booking Experts
At Booking Experts, we're transforming the way hospitality businesses operate. Our all-in-one software platform helps holiday parks, campsites and accommodation providers manage reservations, automate processes and deliver exceptional guest experiences.
We work with hospitality businesses across Europe and continue to grow rapidly. Our mission is simple: to help hospitality entrepreneurs spend less time on administration and more time focusing on their guests.
As part of our team, you'll join a fast-growing SaaS company where innovation, ownership and customer success are at the heart of everything we do.
About The Role
As an Onboarding Specialist, you'll be the trusted guide for new customers as they start their journey with Booking Experts. Once a contract is signed, you'll take ownership of the onboarding process, working closely with customers to ensure a smooth implementation and successful go-live.
You'll help customers understand how to get the most from our platform, improve their processes and adopt new ways of working. From data migration and configuration to training and launch, you'll play a key role in setting customers up for long-term success.
What You'll Be Doing
- Setting up and configuring customer accounts within the Booking Experts platform.
- Reviewing customer data and preparing onboarding and implementation plans.
- Delivering engaging online training sessions and workshops for new users.
- Advising customers on process improvements, automation opportunities and best practices.
- Supporting data migrations, imports and platform configuration.
- Helping customers structure pricing, availability and operational data accurately.
- Working with developers and technical teams on integrations and API connections.
- Managing onboarding timelines and ensuring successful go-live milestones.
- Monitoring project progress and proactively addressing challenges.
- Conducting smooth handovers to the Customer Success team once onboarding is complete.
- Keeping project documentation and progress up to date in Asana.
- Contributing ideas and feedback to continuously improve the onboarding experience.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About You
We're looking for someone who enjoys working with people just as much as they enjoy working with technology.
You'll Likely Have
- A higher education qualification or equivalent level of thinking and working.
- Experience in onboarding, implementation, customer success or a similar customer-facing role (although attitude and potential are just as important).
- A strong interest in software, technology and automation.
- The ability to quickly understand new systems and explain them clearly to others.
- Strong analytical and problem-solving skills.
- Excellent communication skills and confidence working with different stakeholders.
- A proactive mindset and the ability to manage multiple projects simultaneously.
What You'll Bring
You're customer-focused, curious and eager to learn. You enjoy helping people navigate change and remain calm when tackling complex challenges. You're comfortable taking ownership of your work and thrive in a collaborative environment where your efforts have a direct impact on customer satisfaction and success.
What We Offer
- A competitive salary based on your experience.
- Annual salary reviews.
- A 10% salary increase after your first year.
- Hybrid working opportunities.
- 25 days of annual leave.
- A structured onboarding programme with a dedicated buddy.
- Access to our Learning Management System (LMS) and ongoing development opportunities.
- The opportunity to make a real impact in a growing international SaaS company.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
The Hiring Process
Apply
Submit your application and tell us a bit about yourself.
Initial Review
We'll review your application and get back to you within five working days.
First Interview
Meet the team and learn more about Booking Experts and the role.
Second Interview
A deeper conversation about your experience, skills and approach to customer onboarding.
Offer
If it's a great match on both sides, we'll be delighted to welcome you to Booking Experts.
Our origins lie with Expert Webdesign, where we developed websites for all kinds of companies, including recreation entrepreneurs. We repeatedly encountered the same problem: the websites were far ahead of the market and competition, but lacked the ability to book a vacation directly through the website. Customers had to contact the reception desk by phone or switch to external booking platforms. We thought this could be done better and more easily.
That's why we sat down with all kinds of parties, such as receptionists, park managers, technical services, cleaners, barrier operators, and management, to identify the bottlenecks from various perspectives. The result was the development of an innovative reservation system that integrates all the essentials for recreation companies. That's how Booking Experts came into being in 2011. Our booking platform has grown to become the go-to platform for holiday parks, campsites, and hotels in various countries.
To meet growing demand, we established our marketing agency Booking Boosters in 2017. This enables us to help our customers increase their online sales and stimulate their growth. Through effective and performance-based marketing techniques, such as SEO, SEA, Affiliate Marketing, and Social Media, we help holiday parks grow and flourish!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location