By Pariah
Junior Operations & Ecommerce Coordinator
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Junior Operations & Ecommerce Coordinator
Location: W10 6BL, London (fully office-based)
Type: Permanent, full-time - 5 days per week on-site
Reports to: Operations Manager (line manager), working closely with the Ecommerce Manager
Salary: £30,000-£34,000 per annum, dependent on experience
About the Role
As Junior Operations & Ecommerce Coordinator, you’ll play an important role in how By Pariah operates day to day, helping ensure our jewellery moves seamlessly from production through to our clients, stockists and brand partners around the world - and that our online store runs beautifully behind the scenes.
This is a broad, cross-functional role. You’ll report to our Operations Manager as your day-to-day line manager, while working closely with our Ecommerce Manager, who oversees your ecommerce responsibilities. Together they’ll support you across the full operational lifecycle of the business as well as the day-to-day running of our online store. From production coordination and inventory management to wholesale, ecommerce merchandising, customer experience, press samples and new collection launches, you’ll gain exposure across every stage of a growing luxury brand.
Unlike many early-career roles, this position offers breadth across two closely connected disciplines - operations and ecommerce. You’ll develop a broad understanding of how a fine jewellery business operates behind the scenes, while taking on meaningful responsibility and contributing to the systems and processes that support our continued growth.
This is an ideal opportunity for someone looking to build a career in luxury operations or ecommerce. Whether you are recently graduated or have gained some experience in retail, ecommerce, hospitality, fashion or another detail-oriented environment, you’ll be supported to develop your skills while making a genuine contribution from day one. As By Pariah continues to grow internationally, this role will grow alongside it, offering opportunities to take on increasing responsibility over time.
Key Responsibilities
Jewellery Operations & Inventory
- Support the day-to-day running of our in-house jewellery operations, ensuring our operational space remains organised, efficient and secure.
- Maintain accurate inventory across DTC, wholesale, press and sample collections.
- Carry out regular stock counts, investigate discrepancies and help maintain the accuracy of our inventory systems.
- Support the movement and organisation of jewellery across production, wholesale, ecommerce and brand activity.
- Ensure every piece is handled with the care, precision and attention to detail that reflects By Pariah’s standards.
Production & Product Coordination
- Coordinate the intake of jewellery from production partners, workshops and the assay office.
- Carry out quality checks and ensure products are accurately recorded before entering sellable inventory.
- Maintain accurate product information, specifications and operational records.
- Support the preparation of new collection launches, including product data, inventory and samples.
- Maintain product archives and ensure key information is accessible across the business.
Ecommerce & Online Store
- Support the Ecommerce Manager with the day-to-day running of our online store, helping keep it accurate, well-merchandised and up to date.
- Upload and maintain products on the website - descriptions, specifications, imagery, pricing, tags and collections - ensuring every listing meets our brand standards.
- Help prepare and schedule the online go-live of new collections, restocks, waitlists and back-in-stock updates.
- Set up and check promotions, discount codes and seasonal or sale events on-site.
- Monitor product availability online and flag stock-outs, pricing errors or listing issues before customers do.
- Prepare simple ecommerce reporting - orders, best and worst sellers, returns trends - to support the wider team’s decisions.
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Client Experience & Fulfilment
- Manage the fulfilment journey for ecommerce orders, from picking and packing through to shipment.
- Prepare every client order with the care, accuracy and attention to detail expected of a luxury brand.
- Act as a first point of contact for customer enquiries - order status, deliveries, sizing and product questions - responding promptly and professionally.
- Resolve delivery issues, returns and exchanges efficiently and professionally.
- Assess returned items and ensure stock is accurately reintegrated into inventory.
- Help ensure every client receives an exceptional experience from dispatch through to delivery and beyond.
Wholesale Operations
- Prepare and coordinate wholesale shipments for our global stockists, ensuring every order is accurate and delivered on time.
- Prepare product information, imagery and specifications for wholesale partners.
- Assist with export documentation, customs paperwork and international shipping.
- Track wholesale stock movements and maintain accurate records.
Press & Brand Support
- Coordinate the movement of jewellery for press loans, editorial shoots, campaigns and events.
- Manage press samples end to end - booking pieces out, tracking their location and ensuring every sample is returned promptly and in perfect condition.
- Support the operational preparation for launches, market appointments and other key brand activities.
Systems & Process Improvement
- Maintain accurate information across our operational and ecommerce systems.
- Support the creation and refinement of processes and documentation across both functions.
- Identify opportunities to improve efficiency and contribute ideas that help the business scale.
- Assist with projects, including workflow improvements and the implementation of new systems and processes.
What Success Looks Like
Within your first six months, you will:
- Confidently manage the day-to-day flow of ecommerce fulfilment and order enquiries.
- Keep our online store accurate and up to date - products live, priced and merchandised correctly.
- Maintain accurate inventory and product information across our systems.
- Become a trusted point of contact for day-to-day operational and ecommerce queries.
- Understand the complete lifecycle of a By Pariah piece, from production through to client delivery.
- Help ensure launches, campaigns and wholesale deliveries run seamlessly, online and off.
- Proactively identify opportunities to improve the way we work.
About You
We are looking for someone who is organised, curious and eager to learn. This is a coordinator-level role, so you’ll bring some hands-on experience from a relevant environment - but you don’t need previous jewellery experience, and you’ll receive full training on our systems and processes. What matters most is:
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Essential
- Some hands-on experience in a detail-focused environment such as retail, ecommerce, hospitality, fashion, events, administration or operations.
- Exceptional attention to detail and the ability to spot issues before they become problems.
- Strong organisational skills and the ability to manage multiple priorities.
- A proactive mindset and willingness to take ownership.
- Excellent written communication and a high standard of accuracy.
- Confidence working with Excel or Google Sheets.
- Comfort picking up new digital systems quickly.
- The ability to follow established processes while also looking for opportunities to improve them.
- Confidence working across both practical and administrative tasks - from handling jewellery and preparing shipments to updating the website and maintaining accurate records.
Nice to have
None of the below are essential - they’re a bonus, and we’ll train you on everything you need:
- Any exposure to an ecommerce platform such as Shopify - for example, uploading products or helping run an online store.
- Any familiarity with business systems such as inventory, order management, CRM or EPOS software (we use Unleashed and will train you on it).
- Any experience with courier or shipping platforms such as DHL.
- Previous experience in luxury retail, jewellery, fashion, ecommerce or operations.
- Experience supporting product launches, events, campaigns or photoshoots.
- An interest in jewellery, design, fashion or luxury brands.
What We Offer
- A competitive salary of £30,000-£34,000 per annum, dependent on experience.
- Generous staff discount on By Pariah jewellery.
- 24 days’ annual leave plus bank holidays.
- Workplace pension scheme.
- Hands-on experience across every aspect of operations and ecommerce within a growing fine jewellery brand.
- Close mentorship from both our Operations Manager and Ecommerce Manager, and real insight into how a luxury business runs.
- A broad, transferable skill set spanning production, inventory, wholesale, ecommerce and international logistics.
- A collaborative, ambitious team where your ideas and contribution will have genuine impact.
- Real scope to grow your skills and responsibilities as By Pariah continues to evolve internationally.
Additional Information
- This is a fully office-based role at our W10 studio, 5 days per week, given the hands-on handling of stock.
- Ideal start date ASAP
- Applicants must have the right to work in the UK.
- As this role involves handling high-value jewellery and maintaining our inventory records, offers are subject to satisfactory references and standard pre-employment checks.
By Pariah is an equal opportunities employer. We welcome applications from all backgrounds and are committed to building an inclusive team. If you need any adjustments during the application process, please let us know.
How to Apply
To apply, please send your CV and a short note about why this role appeals to you to poppy@bypariah.com. We review applications on a rolling basis, so early applications are encouraged.
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