Reporting & Documentation

• Create, update, and maintain spreadsheets used to track client assignments, audit findings, and recruitment activity.
• Prepare clear, structured reports using information gathered through audits and recruitment administration.
• Ensure documentation is presented professionally and follows agreed templates and standards.
• Maintain accurate records of completed tasks, outstanding work, and relevant progress updates.
• Check information for completeness and accuracy before submitting reports or documentation for review.
• Organise digital files and records in accordance with established procedures.
• Highlight missing information, discrepancies, and potential errors to the appropriate colleague.

Client Coordination & Communication

• Communicate professionally with clients regarding routine administrative matters.
• Request missing information and documentation when instructed.
• Send routine updates and share completed documents as authorised.
• Follow up on outstanding information and tasks to help maintain progress against agreed deadlines.
• Maintain clear records of relevant client communications and outstanding actions.
• Ensure client requests are directed to the appropriate colleague when they fall outside the role's responsibilities.
• Escalate complex queries, concerns, and issues requiring senior input.

Workload & Assignment Coordination

• Manage assigned tasks and organise workload according to agreed priorities and deadlines.
• Coordinate activities across multiple client assignments.
• Maintain task trackers and monitor the progress of outstanding work.
• Follow up on outstanding information and administrative tasks where appropriate.
• Identify potential delays, conflicting priorities, or obstacles and raise them promptly.
• Keep senior colleagues informed of progress and any issues affecting delivery.
• Adapt to changing priorities as client requirements and workloads evolve.

General Administrative Support

• Provide occasional administrative support to the wider business when required.
• Update internal spreadsheets, records, and documentation.
• Assist with straightforward organisational and administrative tasks.
• Maintain accurate records and handle information responsibly.
• Complete other reasonable duties consistent with the level and purpose of the role.

Authority & Accountability

The Junior Process & Talent Acquisition Coordinator will work under the direction of senior colleagues and within established procedures. The role involves responsibility for completing assigned tasks, maintaining accurate records, documenting findings, and preparing reports for review. The coordinator is expected to identify and highlight potential issues and may suggest straightforward improvements for consideration.

However, the role does not carry independent authority to approve process changes, implement significant operational improvements, make commitments on behalf of clients, or make decisions outside agreed guidelines. Where clarification, approval, or additional expertise is required, the coordinator must seek guidance from the appropriate senior colleague.

Skills & Competencies

The successful candidate should demonstrate the following:

• Organisation and time management
• Attention to detail
• Initiative and problem-solving
• Reliability and accountability
• Communication and client service
• Adaptability and willingness to learn

Essential Requirements

• Good organisational and time-management skills.
• Strong attention to detail and a commitment to accurate work.
• Clear written and verbal communication skills.
• A reliable, proactive, and responsible approach to work.
• Confidence using Microsoft Office, particularly Word, Excel, and Outlook.
• Ability to maintain spreadsheets, update records, and prepare structured documents.
• Ability to manage assigned tasks and work to deadlines.
• Willingness to learn and follow established procedures.
• A professional approach to handling client information and business records.

Desirable Experience

Previous experience is not essential, as this is a junior position. However, experience or transferable skills gained through any of the following would be advantageous:

• Customer service.
• Administration or office support.
• Recruitment or HR administration.
• Business operations.
• Record-keeping and data entry.
• Spreadsheet management and reporting.
• Process documentation or quality checking.

Candidates with the right attitude, organisational ability, and willingness to learn will be considered even if they have not previously worked in process management or talent acquisition.

Performance Expectations

The successful candidate will be expected to demonstrate:

• Accurate and complete audit checklists, findings, and reports.
• Clear, well-organised documentation and SOP support.
• Accurate and up-to-date recruitment records and vacancy trackers.
• Completion of assigned tasks within agreed deadlines.
• Professional handling of routine client communications and follow-ups.
• Effective organisation and coordination of multiple client assignments.
• Early identification and escalation of missing information, errors, delays, and other issues.
• Consistent adherence to established procedures and instructions.

Performance will be assessed through the quality and accuracy of work, reliability, deadline management, client support, and effective workload coordination.