Program Operations & Process Enablement

• Departmental Development Support: Assist the Digital Operations & Performance Lead in standardising commercial and program management workflows, templates, and best practices across the wider department.
• Tooling Adoption & Support (PSA): Act as a super-user and first-line support contact during the roll-out of Rocketlane, ensuring team members adhere to platform governance and baseline data input standards.
• Program Baseline Maintenance: Audit ongoing project setups, stage-gate approvals, and resource allocations within internal tools to ensure operational data remains accurate and aligned with FPC 3PM guidelines.

Operational Data Management & Analysis

• Assist with the collection, organisation, and analysis of operational, commercial, and program delivery data across program delivery, financial performance, and resourcing.
• Assist, Develop and maintain structured data sets and repositories to support accurate, timely operational governance and program performance reporting
• Help develop detailed analysis to identify operational trends, program risks, resourcing bottlenecks, and commercial performance gaps across complex portfolios.

Commercial Awareness & Project Support

• Support active initiatives with technical, operational, financial and commercial insights by aiding in project setup, evaluation, and program management within the PSA platform from pre-sales through project completion, following established 3PM (Portfolio, Program, and Project Management) guidelines
• Assist in providing baseline reporting and analysis on commercial performance, program fee tracking, revenue forecasting, invoicing support, and variance-to-budget tracking
• Contribute technical, operational, and commercial data to active program proposals, assisting in bid responses, background research, and program cost estimates

Dashboard & Business Intelligence Development

• Support the Digital Operations & Performance Lead in analyzing, digesting, and validating operational data extracted from the PSA platform and Google Sheets to feed executive decision-making and client reporting.
• Maintain rigorous accuracy, consistency, numerical hygiene, and data governance across operational datasets, ensuring underlying metrics accurately reflect program health.

Skills and Experience

Essential:

• Work Experience: Minimum 1 year of practical work experience in program/project administration, program coordination, data/business analysis, or operational support
• Education & Cohort: Bachelor’s degree or equivalent (minimum 2:1 honours rating), graduated in 2025 or earlier (note: 2026 graduates are excluded from this intake).
• Location & Right to Work: Must be fully UK-based with valid right-to-work status in the UK.
• Spreadsheet & Systems Proficiency: Proficiency in Google workspace, Google Sheets, Docs, Slides, etc (advanced formulas, dynamic data modeling, pivot tables, and lookups), with a strong commitment to mastering the broader Google Workspace ecosystem and transitioning any existing Microsoft Excel/Office expertise to align with FPC's Google-first environment.
• Learning Agility: Demonstrates high learning agility, actively seeks direct mentoring, and takes ownership of self-development to build confidence in client-facing interactions.

Desirable (“Nice to Have”):

• Industry Background: Educational or work exposure to Smart Buildings, Construction, Engineering, Infrastructure, Real Estate, Facilities Management, or MEP systems
• Framework Awareness & Adoption: Basic understanding of core project and program management methodologies (such as APM, PMI, PRINCE2, or MSP), practical awareness of Agile and Waterfall frameworks, and familiarity with the complete project lifecycle from initiation to closeout.
• Soft Skills:
  • Methodical, analytical, and highly structured with exceptional attention to detail
  • Effective written and verbal communication skills across technical and non-technical stakeholders
  • Eager to learn, proactive, self-motivated, and comfortable juggling multiple program priorities under deadline pressure
  • Collaborative team player with a service-oriented mindset and strong numerical literacy

Success Measures

• Program Governance & Commercial Management: Accurately and promptly track program milestones, KPIs, risks, actions, commercial reports, and schedules.
• Operational Data & Insights: Efficiently gather, analyze, and report operational data via Google Sheets and Rocketlane to help track performance and utilization.
• Program Operations & 3PM Adoption: Assist with Rocketlane’s rollout and BAU adoption, driving team adherence to 3PM standards and data quality.
• Consultative Engagement & Communication: Professionally represent FPC, translating operational and technical data into concise updates and executive summaries.
• Commercial & Proposal Support: Provide accurate technical, operational, and financial data for proposals, bids, research, and cost estimates.
• Professional Development & Culture: Engage in mentoring, own career growth within 3PM pathways, and share tool and workflow insights to drive continuous improvement.

Additional Information

At FPC, we’re not just a company—we’re a thriving community where innovation flourishes, ideas are celebrated, and careers are shaped. When you join us, you become part of a dynamic team that:

• Shapes the Future: Work on groundbreaking projects that are redefining industries with sustainability, cutting-edge technology, and bold ambition.
• Supports Your Growth: From leadership training to cross-functional collaboration, we prioritize your professional development and empower you to explore new ideas, take initiative, and grow in your career.
• Values Balance and Inclusion: We celebrate diversity, foster collaboration, and ensure every voice is heard—while maintaining a strong commitment to work-life balance.
• Creates Impact: Contribute to the delivery of iconic, high-performance buildings and innovative solutions that have a lasting, positive impact on the world.