Sopra Steria
Junior Service Manager - Service Operations
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Junior Service Operations Manager
Are you looking to build your career in service management within a highly trusted, operational environment where your work genuinely matters? Do you enjoy taking ownership, keeping services running smoothly and working closely with customers and technical teams to make a difference?
As a Junior Service Operations Manager, you will own and deliver small-scale services or take responsibility for a defined component of a larger service, under the direction of a senior delivery manager. You will support the successful delivery of services to agreed cost, risk, quality, and performance targets, while ensuring services are set up for long-term sustainability and continual improvement. You’ll be part of a collaborative team where learning, development, and shared responsibility are strongly encouraged.
The role is based full-time at our Hemel Hempstead offices but will require occasional travel to customer sites.
What you’ll be doing:
- Managing service delivery against agreed SLAs and key performance indicators to ensure services meet contractual and customer expectations.
- Supporting the transition of new or changed services into live operation, ensuring they are fit for purpose and formally accepted into service.
- Maintaining clear service definitions, including scope and deliverables, agreed with internal and external customers.
- Monitoring service performance and using data and tools to demonstrate outcomes, value for money, and continuous improvement.
- Understanding client needs and challenges and supporting service improvements, innovation, and change activity.
- Contributing to service shaping and business case activity, including cost, commercial, and risk considerations.
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What you’ll bring:
- Experience in a similar Lead position.
- Experience of managing IT service delivery to SLAs and key performance indicators.
- An IT services background with an understanding of service delivery models.
- ITIL 4 Foundation or an equivalent service management qualification.
- A proactive approach with a strong sense of ownership and accountability for service outcomes.
It would be great if you had:
- Experience working in Aerospace, Defence, and Security environments.
- Experience supporting contract or commercial management activities.
- Membership of a recognised professional IT body, such as itSMF.
- Experience contributing to service budgets or financial tracking.
If you’re interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
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Referral fee: £1500
Internal Recruiter: Rebecca.
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress, and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
Loved reading about this job and want to know more about us?
Sopra Steria’s Aerospace, Defence, and Security business designs, develops, and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client’s goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK’s most complex safety- and security-critical markets.
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