How Your Success Will Be Measured

Performance in this role will be measured through a combination of activity, responsiveness, qualification quality and progression KPIs, including:

• Speed to lead – how quickly new prospective student enquiries are contacted
• Sales Qualified Leads (SQLs) generated against agreed targets
• Quality of qualification and handover, including the accuracy and completeness of information captured for Student Recruitment Advisors
• SQL-to-next-stage progression, helping assess whether qualified leads are appropriately identified and prepared for Advisor conversations
• CRM accuracy and follow-up completion, ensuring records and next actions are consistently maintained
• Contribution towards wider Student Recruitment team conversion and enrolment objectives

Success will not be measured solely by volume. The quality of qualification is equally important: the aim is to ensure Student Recruitment Advisors receive prospective students who are appropriately qualified, engaged and prepared for the next stage of their journey.

Who You'll Work With

You will report directly to the Student Recruitment Manager / Sales Manager and work closely with a talented, collaborative team of Student Recruitment Advisors. You will work closely together to ensure qualified prospective students move smoothly from their initial enquiry into a more detailed recruitment conversation.

We are looking for someone who is confident speaking with people, naturally curious, highly organised and motivated to develop a career in student recruitment and sales.

This is a junior position, so extensive sales experience is not essential. More important is the ability to communicate confidently, ask good questions, listen carefully and learn quickly.

To be successful in this role, you will need:

Experience & Skills

• Experience within a customer-facing, telephone-based, sales, recruitment, or customer service would be beneficial
• Strong verbal communication skills, with the confidence to engage prospective students professionally over the telephone and build rapport quickly
• A natural ability to ask questions and listen actively, using information from conversations to understand a prospective student's goals, circumstances and level of interest
• Strong written communication skills, with the ability to communicate professionally and clearly through email and SMS
• Good judgement and attention to detail when completing initial qualification and eligibility checks
• The ability to recognise potential barriers, concerns or risks and accurately capture these for the Student Recruitment Advisor
• Comfortable working in a fast-paced, target-driven environment where responsiveness, activity and quality are equally important
• Strong organisation and time-management skills, with the ability to manage multiple new enquiries and follow-up activities simultaneously
• A positive and resilient approach to telephone-based outreach, including repeated contact attempts and conversations with prospective students at different levels of readiness
• Comfortable learning and using CRM systems and digital communication tools; Salesforce experience would be beneficial but is not essential
• Experience working within higher education, education consultancy or student outreach is desirable
• A willingness to receive coaching and feedback and continuously develop sales, discovery and student recruitment skills

About You

You are naturally confident speaking with people and enjoy understanding what motivates them. You are comfortable starting conversations, asking questions and listening carefully rather than simply delivering information.

You understand that a great first conversation can shape someone's entire experience with an organisation. You communicate professionally and positively, making prospective students feel listened to while ensuring the information gathered is accurate and useful.

You are organised and comfortable working at pace. You can manage a high volume of activity without losing attention to detail and understand the importance of accurate CRM notes, clear follow-ups and reliable handovers.

You are also commercially minded and motivated by targets. You understand that the purpose of qualification is not simply to complete a checklist, but to identify genuine prospective students and help them take the appropriate next step.

You welcome feedback and coaching and are motivated to develop your skills. You see this role as an opportunity to build strong foundations in consultative sales and student recruitment, with the ambition to take on greater responsibility as your experience develops.

Most importantly, you value teamwork. You understand that your success is closely connected to the success of the Student Recruitment Advisors you support and take pride in providing them with high-quality, well-prepared opportunities.

Why Join OES?

• Global organisation focused on growth with lots of opportunities for our employees
• Engaging & vibrant organisational culture
• 35 hour working week, within a flexible working environment
• OES values driven recruitment principles
• Career-life fit – health & wellbeing focus
• 25 days of annual leave + Bank holidays
• Purchased leave scheme
• OES strategy reflects respect, honesty & diversity
• Continuous improvement through challenging & meaningful work
• Study assistance and leave for eligible employees
• High growth industry & strong partner/shareholder backing
• Genuine focus on student success
• Global mentoring program
• We are proud to support the Living the Wage movement

Why Join OES?

• Make a real difference — you will be the reason many students take their first step towards transforming their future through education
• A role with variety — no two days are the same, and there is always something new to learn
• Supportive, team-focused culture — we celebrate wins together and back each other when things get tough
• Part of a global group — the resources and reputation of the SEEK Group behind you
• Career development — a diverse, growing organisation where ambition is encouraged and progression is possible
• Birmingham City Centre location — a vibrant, well-connected base right in the heart of the city

How to Apply

If you are a driven, people-focused sales professional looking for a role where your work has genuine purpose, we would love to hear from you.

Please submit your CV along with a short note about your sales experience and what excites you about joining OES. We are an inclusive employer and warmly welcome applications from individuals of all backgrounds and experiences.