Junior Support Engineer Apprentice

As IT Assistant, you assist in maintaining the day to day within the company, whether it’s maintaining our servers or something which requires a little more problem solving.

Key Responsibilities

• Day to day support to the wider Pricecheck team, monitoring Fresh Service tickets.
• Prioritising, progressing, and monitoring IT incidents and requests to ensure they are resolved within the agreed timescales.
• Liaising across departments to integrate IT solutions and provide varied assistance and support.
• Resolving desktop/laptop/printer/application issues and basic network/server troubleshooting with administration.
• Working independently or as part of a team to ensure the highest quality standards.
• Daily, weekly, and quarterly checks.
• Install and configure computer hardware operating systems and applications.
• Monitor and maintain computer systems and networks.
• Talk colleagues through various actions as required, either face-to-face or over the phone, to help set up systems or resolve issues.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
• Replace parts as required.
• Provide support, including procedural documentation and relevant reports.
• Support the roll-out of new applications.
• Set up new users' accounts and profiles and deal with password issues.
• Respond within agreed SLA within Fresh Service enquiries.
• Work continuously on a task until completion.
• Prioritise and manage many open cases at one time.
• Ad-hoc duties as required.