Booking Experts France
Junior Support Specialist
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Do you enjoy helping people and delivering great service? Do you have experience in hospitality, travel, reservations or another customer-facing environment and are you ready for a new step in your career?
As a Junior Support Specialist at ParcVu powered by Booking Experts, you'll combine your understanding of customers with our hospitality software. You don't need to be an IT specialist, we'll teach you everything you need to know about our platform.
What matters most is that you enjoy helping people, understand what good service looks like and are comfortable learning new systems.
About Booking Experts
At Booking Experts, we're transforming the way hospitality businesses operate. Our all-in-one software platform helps holiday parks, campsites and accommodation providers manage reservations, automate processes and deliver exceptional guest experiences.
We work with hospitality businesses across Europe and continue to grow rapidly. Our mission is simple: to help hospitality entrepreneurs spend less time on administration and more time focusing on their guests.
As part of our team, you'll join a fast-growing SaaS company where innovation, ownership and customer success are at the heart of everything we do.
About The Role
As a Junior Support Specialist, you'll be one of the first points of contact for our customers. You'll help users get the most from Booking Experts by answering questions, resolving issues and providing practical advice on how to use our platform effectively.
You'll join our Customer Success team, where you'll receive extensive training, guidance from an experienced buddy and access to our Learning Management System (LMS). This role offers an excellent opportunity to build your technical knowledge, develop customer-facing skills and grow your career within a leading hospitality software company.
Along the way, you'll work closely with colleagues across Product, Development, Sales and Marketing, helping ensure that customer feedback is heard and acted upon.
What You'll Be Doing
- Supporting customers via chat, email and phone.
- Investigating customer questions and finding effective solutions.
- Advising users on how to get the most value from the Booking Experts platform.
- Delivering customer training sessions, webinars and knowledge-sharing activities.
- Creating and improving educational content and support materials.
- Escalating technical issues and collaborating with Product and Development teams when required.
- Gathering customer feedback and sharing insights with internal teams.
- Keeping customer records and support documentation up to date.
- Contributing to the continuous improvement of our support processes and customer experience.
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About You
We're looking for someone who enjoys helping people and understands what great customer service looks like.
Maybe you currently work at a holiday park, hotel, campsite, travel company or in another customer-facing environment. Perhaps you're working in reception, reservations, guest services or customer service and are looking for a new direction where you can use that experience in a growing software company.
You don't need previous experience in IT or software support. What's more important to us is that you're curious, customer-focused and comfortable working with digital systems.
You'll Likely Have
- Experience in hospitality, travel, reservations, customer service or another customer-facing environment;
- Strong communication skills and a genuine desire to help customers;
- The ability to listen carefully, ask the right questions and understand what someone really needs;
- Confidence using digital systems and an eagerness to learn new software;
- A practical and solution-oriented mindset;
- A proactive attitude and willingness to learn;
- The ability to stay organised and manage different customer questions at the same time;
- The confidence to collaborate with colleagues across different teams.
Experience with reservation systems, property management systems (PMS) or booking platforms is a bonus, but certainly not required.
What You'll Bring
You're positive, curious and motivated to learn. You enjoy helping people, take ownership of your work and aren't afraid to ask questions when faced with something new.
You communicate clearly, work well as part of a team and enjoy solving problems. Most importantly, you're someone who wants to develop professionally while making a real impact for our customers.
What We Offer
- A competitive salary based on your experience.
- Annual salary reviews.
- A 10% salary increase after your first year.
- Hybrid working opportunities.
- 25 days of annual leave.
- A structured onboarding programme with a dedicated buddy.
- Access to our Learning Management System (LMS), internal training and ongoing development opportunities.
- Clear opportunities to grow your career within Booking Experts.
- The opportunity to make a real impact in a growing international SaaS company.
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The Hiring Process
Apply
Submit your application and tell us a bit about yourself.
Initial Review
We'll review your application and get back to you within five working days.
First Interview
Meet the team and learn more about Booking Experts and the role.
Second Interview
A deeper conversation about your experience, skills and approach to customer support.
Offer
If it's a great match on both sides, we'll be delighted to welcome you to Booking Experts.
Our origins lie with Expert Webdesign, where we developed websites for all kinds of companies, including recreation entrepreneurs. We repeatedly encountered the same problem: the websites were far ahead of the market and competition, but lacked the ability to book a vacation directly through the website. Customers had to contact the reception desk by phone or switch to external booking platforms. We thought this could be done better and more easily.
That's why we sat down with all kinds of parties, such as receptionists, park managers, technical services, cleaners, barrier operators, and management, to identify the bottlenecks from various perspectives. The result was the development of an innovative reservation system that integrates all the essentials for recreation companies. That's how Booking Experts came into being in 2011. Our booking platform has grown to become the go-to platform for holiday parks, campsites, and hotels in various countries.
To meet growing demand, we established our marketing agency Booking Boosters in 2017. This enables us to help our customers increase their online sales and stimulate their growth. Through effective and performance-based marketing techniques, such as SEO, SEA, Affiliate Marketing, and Social Media, we help holiday parks grow and flourish!
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