Key Responsibilities

• Serving as a key contact for general customer enquiries, ensuring requests and agreed actions are properly recorded, followed up, and resolved within appropriate timescales.
• Managing and updating CRM information, including customer records, opportunities, meeting notes, actions, and sales pipeline data.
• Organizing customer meetings, discovery sessions, technical scoping conversations, and internal handovers between commercial and delivery teams.
• Developing knowledge of customers' technology environments, cyber security priorities, regulatory or assurance obligations, and wider business requirements.
• Helping customers identify appropriate cyber security services based on their requirements, supported by established service information and input from technical specialists.
• Producing professional customer documentation including proposals, quotations, presentations, tender submissions, and bid responses.
• Taking responsibility for ensuring commercial documentation is accurate, complete, and delivered within agreed deadlines, escalating higher-risk or more complicated requirements where appropriate.
• Explaining cyber security services to customers in a clear and accessible way, including what the service involves, how engagements are delivered, and the security or business outcomes they are designed to achieve.
• Working closely with cyber security consultants and technical specialists to obtain the information required to accurately scope customer engagements.

Essential Skills & Experience

• Be based in the UK and be eligible and prepared to undertake UK Government Security Clearance, with SC clearance required as a minimum.
• Demonstrate a genuine enthusiasm for cyber security, technology, technical consultancy, professional services, or technology-focused sales.
• Have a basic understanding of contemporary technology gained through university study, an apprenticeship, independent learning, an internship, placement, or early professional experience.
• Be capable of managing assigned responsibilities independently, prioritising multiple pieces of work, and delivering against deadlines.
• Feel comfortable communicating directly with customers as well as technical and non-technical colleagues.
• Be confident asking questions, gathering customer requirements, and ensuring agreed actions are completed.
• Possess strong written and spoken communication skills and be capable of creating accurate, professional customer-facing content.
• Have a structured and dependable approach to work, with strong attention to detail.
• Be comfortable handling information such as customer requirements, meeting records, quotations, proposal documentation, pricing, and internal commercial information.
• Hold a relevant degree, apprenticeship, or equivalent qualification, have completed relevant internship or placement experience, or be able to demonstrate a strong practical interest in technology, cyber security, business, sales, or account management.

Desirable Experience

Previous commercial experience is not essential, and candidates are encouraged to apply if they can demonstrate a strong interest in developing within the cyber security industry.

It would, however, be beneficial to have one or more of the following:

• Academic study, practical experience, or certifications relating to cyber security, information security, computing, computer science, networking, cloud technologies, or wider business technology.
• Previous exposure to customer-facing work, sales, customer service, consulting, internships, industrial placements, or project-based environments.
• Experience creating professional or academic written material, including reports, presentations, proposals, research papers, project documentation, or formal communications.
• Some understanding of CRM platforms, sales pipelines, tender or bid processes, or working within a consultancy/professional services organization.
• An interest in the commercial side of cyber security, including risk, contracts, customer requirements, and the way technical professional services are scoped, sold, and delivered.

Salary & Benefits

• £30-38K (Depending on experience)
• Company pension with employer matching of up to 5%
• Predominantly remote working
• Opportunities to develop technical and commercial expertise within the cyber security sector
• Ongoing professional development within an experienced cyber security consultancy

This is an excellent opportunity for someone at the beginning of their career who wants to enter the cyber security industry without pursuing a purely technical role.

You will gain exposure to cyber security consultancy, customer account management, technical scoping, proposals, commercial processes, and service delivery while working closely with experienced security professionals.

The position offers a strong foundation for developing a long-term career within technical account management, cyber security sales, commercial management, or cyber security consultancy.

Please apply if interested!