NGPartners
Junior Technical Support Engineer
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Job Title: Systems Support Engineer (3-Month Rolling Contract)
Location: On site
Role Type: 3-Month Contract (Rolling)
Keep Live Services Running. Empower Senior Tech Teams to Build.
Are you a Junior Systems Engineer or SysAdmin looking to make an immediate impact? We are seeking a proactive Systems Support Engineer to join our team for a 3-month rolling contract.
In this role, you will act as the first line of defense for our live technology estate during a period of peak demand. Working alongside our 9-person Technology team and our managed service partner (Intergence), you’ll deliver rapid 1st/2nd line support—shielding our senior engineers from everyday support noise so they can focus on high-value architecture, data, and strategic projects.
What You’ll Do
- Protect Live Services: Provide responsive 1st and 2nd line support to keep live systems and end-users running smoothly during peak periods.
- Triage & Escalate: Efficiently manage, troubleshoot, and resolve incoming tickets while correctly routing complex issues to ensure critical projects stay on track.
- Collaborate Seamlessly: Partner closely with our internal 9-person IT team and Intergence's wider MSP delivery framework.
- Follow & Refine SOPs: Work autonomously in a remote setup, adhering to documented processes and maintaining high service standards.
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What We’re Looking For
Essential:
- Proven background as a Junior Systems Engineer, Systems Administrator, or Help Desk Technician.
- Hands-on 1st and 2nd line IT support experience.
- Strong core technical skills in Microsoft 365, Windows environments, and basic networking (TCP/IP, DNS, VPNs).
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Desirable:
- Experience working within an MSP delivery model or alongside co-managed IT services.
- Prior exposure to the charity or nonprofit sector.
- Excellent communication skills—able to explain technical solutions in clear, user-friendly language.
- Self-motivated remote worker who manages time effectively and thrives under process-driven workflows.
- Degree in CS/IT (or equivalent practical experience/internships).
Why Join Us?
- Gain valuable experience in a collaborative hybrid environment alongside an established internal team and top-tier MSP partner.
- Enjoy full remote flexibility with a clear operational scope.
- Play a direct role in keeping critical services resilient when it matters most.
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