Cambridgeshire Community Services NHS Trust
Just One Number Administrative Call Handler
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Norfolk and Waveney Children & Young People's Health Services
Administrative Call Handlers
Norfolk and Waveney Children & Young People's Health Services has a fantastic opportunity for Administrative Call Handlers to join our expanding Just One Number team.
About the Role
As the first point of contact, you’ll help to ensure children, young people and families speak to the right person, in the right place at the right time. Alongside this, signposting to our partner agencies and directing to our bespoke website Just One Norfolk.
Working Hours
This role is Monday to Friday 09:00-17:00.
Office Relocation
The Just One Number team will be moving offices to Woodlands House, Norwich Community Hospital, Norwich in Autumn 2026.
"Should we receive a high number of applications we reserve the right to close this vacancy at any point after 18/08/2026"
Why Join Us?
Would you like to work in a role where you make a difference?
Are you compassionate, a strong communicator, and happy working in a team? We are looking for individuals that share our values to be the first point of call for families and professionals contacting our service. You will need standard computer skills, initiative, an excellent telephone manner, and a flexible approach.
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What We Offer
In return, we offer the opportunity to develop your skills with access to in-service training programmes and ongoing personal development.
Just One Number prides itself on our supportive, skill-mixed team. You will receive regular 1-1s, shared team learning and annual appraisals and take an active role within your own personal development. You will partake in regular whole team meetings where we value the voices of staff as paramount in the innovation of our service.
We offer a competitive annual leave package of 28 days leave pro-rata. Both salary and leave increase with years of service as per Agenda for Change scheme.
Our Achievements
Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high-quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.
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There’s one reason why our services are outstanding – and that’s our amazing staff - who, for the seventh year running, rated us incredibly highly in the national staff survey.
If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.
Contact Information
For further details / informal visits contact:
- Name: Julia Whatling
- Job title: Senior Service Administrator
- Email address: julia.whatling@nhs.net
- Telephone number: 07783 886015
Please make contact if you'd like more information or to visit prior to interviews.
Kerry Crehan
Just One Number Deputy Admin Coordinator
Norfolk Children and Young People's Health Services
- Email: kerry.crehan@nhs.net
- Telephone: 0300 300 0123
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