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Role Overview
You will promote our assigned product portfolio to healthcare professionals within the UK, with a focus on hospital accounts, KOLs, and complex decision-making units. The ideal candidate is a passionate, self-motivated, and team player who is committed to the success of our patients.
Territory
UK South
Qualifications
- Flexible approach to formal qualifications
- Strong existing relationships
- Deep therapy area knowledge
- Proven track record of commercial impact in specialty or rare disease markets
- Driving licence
Experience
- Proven track record in pharmaceutical sales in rare diseases, specialty care, or hospital-based products.
- Strong existing relationships with HCPs and hospital stakeholders in the relevant country.
- Solid understanding of the local healthcare system, hospital decision-making processes, and reimbursement pathways.
Competencies
- Sales Driven: A goal-oriented professional with a passion for sales and customer engagement.
- Relationship Focused: Ability to build and sustain relationships with healthcare professionals and multidisciplinary teams.
- Technical Knowledge: Strong understanding of pharmaceutical products, clinical studies, and patient outcomes.
- Customer Experience: Owns the end-to-end customer and account experience, leveraging multichannel marketing and sales resources to secure portfolio adoption.
- Problem-Solving: Ability to anticipate challenges and develop solutions in a fast-paced environment.
- Teamwork: Provides real-time insights to the cross-functional team to secure relevance and timely deployment of key initiatives.
- Values Alignment: Embodies our principles: Responsible, Collaborative, Trustworthy, Dynamic.
- Growth Mindset: Prepares for and commits to self-development, and stays open to feedback and coaching from peers, line manager, and other team members.
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Product Promotion
- Promote the product portfolio to healthcare professionals, emphasizing clinical benefits and real-world evidence, within the approved licence.
- Build and manage relationships with key opinion leaders (KOLs), conduct targeted visits, and deliver impactful, MLR-approved presentations.
- Analyse market trends, competitors, and customer feedback to refine sales strategies and achieve or exceed targets.
Territory & Account Management
- Manage your dedicated country territory, with a focus on major hospitals, specialist networks, and key referral centers.
- Maintain current key account plans, and refresh targeting, segmentation, and stakeholder/KOL mapping each cycle.
- Build long-term partnerships with healthcare professionals, ensuring they have the support needed to optimize patient outcomes.
- Undertake joint field days with MSLs for top accounts, as appropriate.
Market & Technical Expertise
- Maintain deep knowledge of the therapy area, competitor activities, and evolving treatment protocols.
- Provide product training and ongoing education to HCPs, ensuring safe and effective use.
Veeva CRM, Reporting & Compliance
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- Complete pre-call and post-call notes in Veeva CRM to the minimum standard, syncing daily and recording facts, not opinions, within the approved licence.
- Keep account and contact data accurate, book future appointments in Veeva, and record Time Off Territory in My Schedule as soon as it is confirmed.
- Capture and maintain current customer consent using approved methods before any digital or email engagement, and never record identifiable patient or special category data in free text.
- Recognise and report any adverse event or product complaint in line with the EPG pharmacovigilance SOP; CRM notes and approved emails are never the reporting route.
- Work within the applicable code of practice and local market rules at all times, keeping mandatory training, SOP acknowledgements, and spend, meetings and hospitality within policy and approved budget.
- Ensure all promotional activities comply with local regulations, company policies, and ethical standards, raising concerns early with your manager or Compliance when unsure.
- To maintain GxP compliance regulations to ensure that the applicable standards and regulations are adhered at all times. This includes following standard operating procedures and approved written documentation.
Benefits
- Competitive salary
- Sales Incentive Plan
- Car Allowance
- Healthcare
- Pension – you contribute 5% and we offer 5%
- Life Insurance – lump sum (tax free) death benefit of 4 x basic salary
- Enhanced family leave
- Enhanced sick pay
- 25 days annual leave
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Skills
Pharmaceutical sales
Rare disease market knowledge
Hospital account management
KOL management
Stakeholder engagement
Market analysis
Veeva CRM
Clinical study interpretation
Reimbursement pathways
Multichannel marketing
Problem-solving
Teamwork
Compliance
Pharmacovigilance
Account planning
Segmentation
Location