Richard Brendon
Key Account and Business Development Manager - Hospitality
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Senior B2B Sales Role
A senior B2B sales role developing Richard Brendon's tableware business with luxury hotels, restaurants, and hospitality groups globally. Over the coming years, we have ambitious growth plans and we’re looking for an organised, determined, and focused sales channel manager to take over a pivotal role in the team.
Role Overview
The role covers key account management and business development for our largest sales channel – hospitality. Selling our glassware and project managing bespoke Bone China pieces into incredible high-end venues in three current markets:
- UK, core home market
- US, predominantly New York
- Middle East and Asia, tertiary markets
Your main focus in the first year will be winning and delivering new project business in the UK; extending our glassware supply in the US through our agent network in the region; and exploring new routes to market for the hospitality channel.
Our hospitality channel is fundamental to our omni-channel strategy as it validates the brand at the highest level; introduces the brand to affluent customers within aspirational venues, and drives international brand awareness.
You will work alongside our Retail Sales Manager who looks after global Wholesale and Distribution Channels; be supported by a Sales and Customer Advisor; report into our Commercial Director; and work closely, daily, with our Founder and the rest of the team.
Primary Responsibilities
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To oversee the development and growth of our global hospitality clients:
- Hotels and Restaurants
- Luxury Travel
- Event Management and Catering Companies
- Tabletop distributors and sales agents
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To manage the client journey through our different hospitality offerings:
- Core range
- Customised
- Bespoke
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Leading internal project management for order fulfilment with Design, Production, and Logistics.
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Managing the overseas Agent and Distributor network that contributes to the channel.
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Budgeting and Financials:
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Owning and delivering the sales target assigned to you.
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Structuring commercial deals and optimising pricing to balance winning business and achieving margin targets.
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Forecasting and reporting regularly into leadership and finance.
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Leverage opportunities for growth and account expansion within the current portfolio.
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Partnering with Marketing to deliver both outreach and nurture activities to support your channel targets; including leveraging our incredible brand partnerships, and maximising the marketing opportunities related to the client projects you will deliver.
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Building your LinkedIn community with relevant target customers and posting regularly to increase brand awareness and inbound leads.
Prior Experience Requirements
- 10+ years of sales experience
- A luxury goods and/or hospitality sales background, preferably within the tabletop category
- Proven track record of achieving targets and driving sales growth in a business.
- Proven experience managing relationships with key clients relevant to our customer types.
- Knowledge of the tabletop market and key competitive brands.
- Solid knowledge of performance reporting and financial/budgeting processes.
- Proficiency in sales quotation systems such as SAP, Cin7
Competencies
- Autonomous and self-sufficient, with the ability to work in a fast-paced environment.
- Ability to provide solutions and solve problems, with a can-do, proactive attitude.
- Strong organization and project management skills alongside an ability to inspire sales partners and the wider team.
- Outstanding communication, friendly outlook, and interpersonal abilities.
- Meticulous attention to detail.
- Commercial awareness partnered with a strategic mindset.
- Professional, friendly, and reliable.
- Interest in the world of wine, cocktails, and good food!
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What's in it for You?
- Annual Salary - £60-65,000/annum
- Autonomy and empowerment in a fast-paced entrepreneurial environment where you will see your actions growing and developing the business.
- Close working relationship with the founder and all business areas.
- Amazing customers; you will personally work with many of the best brands, hotels, and restaurants in the world.
- Flexible, relaxed working - We commit to 3 days in the office; but with flex for life, business travel, etc.
- 70% discount on all Richard Brendon products and 30% discount for Friends and Family.
- 25 holiday days per year plus Bank Holidays and Summer hours.
About Richard Brendon
At Richard Brendon, we believe that a lovely cup of tea should begin, whatever the occasion, with a truly lovely cup. We believe that any wine will taste finer in the right glass, and that tableware crafted with care and chosen with love makes the simplest of everyday pleasures more enjoyable, more magical, and more memorable.
With exceptional design, extraordinary craftsmanship, and the highest quality materials, we create timeless tableware which is as good as it can possibly be. Specialising in bone china handmade in Stoke-on-Trent, and mouth-blown crystal produced by the most highly skilled craftspeople around the world, our products are made to last, designed to be treasured, and intended to be enjoyed. Every day.
We have built a globally recognised British luxury tableware brand; trusted by many of the world’s best retailers, hotels, and restaurants in London and further afield. Including; Harrods, Saks, Lane Crawford, Corinthia London, Peninsula London, Raffles, The Clove Club, The Devonshire, and The Modern.
Founded in 2013, we are a small team and a young business, with big ambitions. Based out of our West London Studio, our culture is one of agility, inclusivity, growth, and commitment.
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