TekCor4
Key Account Director
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Location: UK based. Two days per week in our London office, plus regular customer travel. Open to a remote base depending on location.
Reports to: Customer Success Director
Team: Customer Success where you will join two established Key Account Directors
Contract: Permanent, full time
About TekCor4
TekCor4 partners with the UK's largest automotive dealer groups and vehicle manufacturers to transform aftersales performance through data driven insight and marketing automation. Our platform helps customers grow service and parts revenue, retain more drivers, and run more efficient aftersales operations.
We are a private equity backed SaaS business in a growth phase, with a customer base that spans many of the UK's largest multi brand dealer groups.
The Opportunity
We are hiring a third Key Account Director to own and grow a portfolio of our most strategic dealer group relationships.
You will be the commercial and strategic owner of your accounts: the person the Group MD, Aftersales Director and Marketing Director call first. You will lead executive engagement, drive platform adoption, protect renewals, and find the next opportunity inside every account. You will work alongside our Field Consultants, who own site level delivery, and partner closely with Sales, Product and RevOps.
This is a step up role. We are looking for a strong account manager ready to move into full account ownership. It is an individual contributor role: you own accounts, not people, and you own them end to end.
What You Will Do
Own strategic relationships
- Manage a portfolio of enterprise dealer group accounts as their commercial and strategic lead
- Build and maintain executive relationships across Group MDs, Aftersales Directors, Marketing Directors and IT
- Lead quarterly business reviews with executive stakeholders and turn them into agreed action, not status updates
- Build a network of champions across brands and franchises so the partnership never depends on one contact
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Drive adoption and value
- Monitor adoption and usage across every site in your accounts and act early where engagement drops
- Partner with Field Consultants to lift underperforming sites and embed new product releases
- Turn platform data into a clear ROI story that senior stakeholders believe and repeat internally
- Carry the voice of the customer into Product and help shape the roadmap
Grow the book
- Identify and close expansion across new modules, new brands, additional rooftops and new use cases
- Build business cases with quantified ROI, and scope and defend commercial terms
- Run transactional revenue such as reports, data projects and feature development alongside core renewals
- Partner with Sales on trials, pilots and integration led opportunities
Protect the base
- Own renewals from six to twelve months ahead of expiry, with a written plan and clear success criteria
- Negotiate contract terms, pricing and SLAs with support from Finance and Legal
- Spot churn risk early through usage decline, stakeholder change and sentiment, and escalate before it becomes a problem
- Maintain honest account health scoring in HubSpot and keep forecasts accurate
What You Bring
Essential
- Account management experience. At least two years managing B2B customer relationships with personal ownership of your own accounts, rather than supporting someone else's.
- Automotive experience. Dealer group, OEM or automotive supplier background, ideally in aftersales, DMS or CRM.
- Senior relationship potential. Evidence of building trust with senior stakeholders, and the confidence to grow into Group MD and board level conversations with support.
- Commercial instinct. You spot opportunity others miss, size it, price it and close it.
- Commercial and data literacy. Comfortable with dealer economics, funnel metrics and reporting, and able to diagnose why a number moved.
- Proactive communication. You anticipate problems and raise them early, internally and with the customer.
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Helpful
- B2B SaaS or data platform experience
- Experience working with field based delivery teams
- Exposure to complex data or development projects, including writing requirements and managing scope
How you work
- Strategic, but happy in the detail
- Organised and self directed, with the discipline to run a book without being chased
- Calm under complexity and comfortable with ambiguity in a scaling business
- Collaborative across Sales, Product, Field and RevOps
- Curious, coachable and commercially ambitious
Compensation and Benefits
- Competitive base salary of £50,000 to £55,000, depending on experience, plus performance bonus linked to company, team and individual delivery
- 25 days annual leave plus bank holidays
- Pension contribution of up to 6 per cent from the company
- Private medical insurance
- Regular customer travel with expenses covered
Why TekCor4
- Real accounts, real influence. You will own household name dealer groups from day one, at group level.
- Autonomy. Trusted ownership of your portfolio, with room to shape how the accounts are run.
- A genuine step up. A Customer Success function built in the last eighteen months and still building, with real investment in developing the team and progression as the company scales.
- Product. An aftersales platform with genuine proof of value in a market that is only getting more data led.
Apply
Send your CV to careers@tekcor4.com or apply via LinkedIn. For an informal conversation about the role, contact the Customer Success Director.
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