Movianto
Key Account Executive
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Key Account Executive
We are looking for an enthusiastic Key Account Executive to join our Customer Service Operation team in Bedford. As first point of contact for newly onboarding Clients, you will provide support and guidance as they become familiar with our services.
You will support the processing of all client returns, whilst helping the team collate KPI data and share this with Clients.
You will be working, Monday – Friday (37.5 hours per week) and will be paid £26,855.96 per annum.
Benefits
- No weekend or bank holiday working
- Discounted gym memberships
- 33 days annual leave (including bank holidays)
- Holiday Purchase scheme
- Flexible pay through Wagestream
- Life Assurance
- Up to 4% Employer Pension Contribution
- Access to Simply Health
- 24/7 GP, physiotherapy and counselling through our EAP service
- Cycle to Work scheme
- Access to MyRewards, a benefits platform
Who we are
Movianto is a leading pharmaceutical supply chain solutions partner offering best-in-class logistics quality for the pharmaceutical, biotech, medical device and diagnostic industries.
Purpose of the role
You will be responsible for resolving Customer Service queries for newly onboarded clients mainly by email, but also via telephone. This may involve investigating and resolving issues promptly, identifying the root cause of service failures and ensuring swift resolution. Providing hypercare support during their initial onboarding and integration, you will strive to exceed expectations and help direct clients to self-serve.
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How you’ll make an impact as a Key Account Executive at Movianto
- Act as first point of contact for Customer Service queries via email and telephone, accurately logging all queries and returns on Salesforce, and keeping clients informed with timely updates on return statuses.
- Manage and support the end-to-end returns process, including recording returns on Salesforce, collating and sharing temperature data with internal departments and clients, responding to returns-related queries, and liaising with key stakeholders across the business to expedite returns where required.
- Provide and maintain supporting documentation to enable timely and accurate stock movements, ensuring relevant information is shared with appropriate internal teams.
- Support the onboarding of new clients by uploading and maintaining required documentation on the Movianto UK online platform.
- Deliver comprehensive administrative and ad-hoc support to the Commercial and Customer Service teams, maintaining and updating Salesforce records (Accounts, Contacts, Opportunities, and Surveys) and assisting the Customer Service Operations Manager as required.
What it will take to thrive as a Key Account Executive at Movianto
- Excellent interpersonal skills providing natural ability to connect with people
- Customer service experience, with strong written and verbal communication skills.
- Ability to investigate and identify what went wrong, with strong attention to detail and written communication skills.
- Proficient in Microsoft packages, with excellent typing skills, organizational abilities, and the capacity to prioritize workload under pressure.
- Demonstrates a commitment to high-quality work, customer satisfaction, and collaboration with teammates and external stakeholders.
- Willing to adapt to new approaches, provide constructive feedback, and contribute to trend analysis, identifying corrective actions where needed.
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Movianto / Yusen Group is an equal opportunity employer. All tasks must be carried out in compliance with the company and country legislation and practices, health and safety at work and environment guidelines relevant to the market in which the role is operational in. Please note the list above is not exhaustive and we expect the post holder to be flexible within the framework of the job definition. Movianto / Yusen Group seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. Movianto / Yusen Group apply all relevant Data Protection laws when processing your Personal Data. If you choose to apply to this opportunity and share your CV or other personal information with Movianto / Yusen Group, these details will be held by us in accordance with our privacy policy used by our team to contact you regarding this or other relevant opportunities at Movianto / Yusen Group.
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