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Key Account Manager
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Account Manager (Payments) · £65,000 base, up to 30% bonus (£84,500 OTE)
Location
London, hybrid (3 days in the office)
About the Role
A fast-growing payments business powering recurring commerce is hiring an Account Manager. Its infrastructure unifies and optimises how businesses take payments across cards, open banking and account-to-account, backed by deep sector expertise and a partnership-led service. They are scaling quickly, and this seat has a clear path upward as they do.
This is a field-first commercial role, not a remote account-servicing one. You will own 10 to 15 of the company's top merchant accounts and be the person who grows them.
Responsibilities
- Own and exceed commercial targets across your portfolio: revenue growth, upsell, cross-sell and retention
- Spend 25%+ of your time in front of customers, acting as their day-to-day strategic advisor and commercial lead
- Map each merchant from C-suite to day-to-day contacts, and bring the right internal people to each level
- Identify, scope and close upsell and cross-sell across the full product suite, and lead renewals, pricing negotiations and proposals
- Build account plans, run in-person QBRs, maintain relationship maps, and flag coverage gaps to leadership
- Track account health, transaction trends and adoption using Excel, Looker, Metabase and AI tools, and forecast revenue and risk accurately
- Become the product expert on the payments and integration suite, and carry the voice of the customer into the roadmap
- Work across Integrations, Product, Finance and Commercial, and mentor newer team members
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Requirements
- 2 to 3+ years managing SME or mid-market accounts in payments, fintech or eCommerce
- A track record of beating commercial targets on growth, upsell and retention
- A field mindset. You get energy from being in the room with clients, not from managing them by email
- Strong commercial acumen: pricing, margin, deal structure and negotiation
- Comfort running multi-level stakeholder relationships up to C-suite
- Clear communication and presentation across technical and senior commercial audiences
- Data fluency: strong Excel, and comfortable in BI tools
- Proactive, relationship-first, and hungry to grow accounts
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Reporting
Reports to the Head of Operations. Hybrid, minimum three days a week in the London office.
Why This Role
Hybrid, three days a week in the London office, and the days in the office are the point. This is a team that loves to learn, with a culture people actually stay for. The senior team has spent the last year ramping and scaling the business hard, and it is working. They are now looking for the next superstar to grow with it: someone who wants a bigger portfolio, a bigger title, and a bigger number as the company grows, and who will put in the work to earn all three.
You report to the Head of Operations. There is a clear path upward, and it is real, because the people above you got there the same way.
Process
- Call with How Ya Doing
- The hiring manager
- A final conversation with leadership
Quick, and no unpaid tasks.
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