ANS Group
Key Account Manager
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Purpose of the Role
Key Account Managers are responsible for delivering outstanding customer service while consultatively selling into an existing client base. The purpose of this role is to drive net growth across a defined SMB portfolio, strengthen long-term client relationships, and ensure client retention through strategic partnership.
Key Responsibilities
- Manage a portfolio of approximately 60 SMB accounts.
- Deliver exceptional customer service with responsiveness and passion.
- Demonstrate strong consultative sales techniques, including objection handling and conflict resolution.
- Achieve performance KPIs and sales targets.
- Upsell and cross-sell relevant solutions into the client base.
- Maintain structured, regular communication including service reviews and commercial reviews involving internal senior stakeholders (Heads of, Directors).
- Proactively renew client contracts.
- Ensure proposed solutions are fit for purpose and aligned to client needs.
- Act as an escalation point for clients when required.
- Reduce customer churn by ensuring clients feel valued and supported.
- Build strategic, trusted-advisor relationships to help clients improve business efficiency and reduce risk.
- Develop relationships with stakeholders, influencers, and decision makers.
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Competencies & Behaviours
- Passion for helping customers.
- Strong and effective communication skills.
- Confident handling challenging conversations.
- Ability to collaborate successfully across multiple departments.
- Commercially minded with a focus on results and value.
Experience, Knowledge & Skills
- Proven track record managing medium to large business accounts.
- Strong commercial acumen.
- Solid understanding of public cloud technologies and digital transformation journeys.
- Strong consultative sales capabilities.
- Ability to build and maintain relationships with key stakeholders, including senior decision makers.
- Experience creating and executing account management plans.
- Ability to build trusted advisor relationships and challenge clients constructively to improve their technology landscape.
- Strong presentation skills, especially in face-to-face settings.
- Highly organised with excellent prioritisation skills.
- Keen interest in technology and innovation.
- Strong sense of ownership and accountability.
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This Role Would Suit You If You…
- Thrive working as part of a team.
- Are competitive, results-driven, and motivated by targets.
- Are passionate about delivering excellent customer service.
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